Ict Switchboard Operator

To be an ambassador for the Hospital Trust as the first line of contact with the outside world, with the need to be able to proficiently operate the computer based switchboard. Answering in a professional manner and dealing with Patient, Relatives, Visitors and GP enquiries, incoming calls, internal calls, Numeric bleeps, message pagers.
Be able to make decisions and deal with emergency calls calmly and efficiently in a high level fast moving environment, dealing with cardiac arrest calls/trauma calls, Stroke Calls, fire calls, major incidents, bomb threats, chemical spillages and medical gas alarms.
Night Duty
Monday 22:00 to 07:00 =8.5 hours (with 30 min break)
Tuesday 23:00 to 08:00 =8.5 hours (with 30 min break)
Sunday 23:00 to 08:00 =8.5 hours (with 30 min break)
Evening Shift
Saturday 15:00 to 23:00 = 7.5 (with 30 min break)
Monday 15:00 to 20:00 =5 hours (no break)
Thursday 15:00 to 20:00 =5 hours (no break)
Saturday 16:00 to 23:00 =6.5 Hours (with 30 min break)
Sunday 16:00 to 23:00 =6.5 Hours (with 30 min break)
The position will be paid as Band 3 but will progress to a band 4 after successful probation period and once the person has met the training and performance requirements.
Operate as a Telephonist, deal with incoming calls on Switchboard
Work unsociable hours on 24 hr shift working pattern
Operate a Securitas numeric & Pageone bleep system
Deal with emergency calls & Medical gas alarms and emergency lift alarms calmly and efficiently
Deal with Medical gas alarms & emergency lift alarms calmly and efficiently following correct procedures
Operate the on-call Rota watch.
Communicate to a high level and pass on information accurately to the Team leaders and Manager
Log/distribute/activate new Internal numeric bleeps and message pagers.
Communicate with Patient, Relatives, Visitors, GP’s and all hospital staff, medical & ancillary
Ability to work on your own, making appropriate decisions and dealing with any situation that may arise.
Follow department procedures and keep accurate records of any tasks undertaken, ensuring that during any hand over the appropriate senior staff are apprised of any problems/changes.
Follow disaster & recovery procedure in event of system failure..
Prepared and willing to be called in at very short notice, in the event of a Major Incident.
Work as part of a team including taking share of covering overtime/Bank Holidays, occasionally at short notice.
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
To operate as a Telephonist, dealing with incoming calls, both external and internal, on a Siemens ISDX Switchboard with computer based screen consoles.
The ability to work unsociable hours on 24 hr shift working pattern i.e. Weekends, evenings and bank holidays
To operate a Securitas numeric bleep system
To operate a Pageone Message System being clear and concise with appropriate messages often having to use medical terminology.
To deal with emergency calls calmly and efficiently (e.g. Cardiac Arrest, Trauma, Fire, Bomb Threats and Major Incidents) following correct procedures and following up on any problems that may arise in these events.
To deal with Medical gas alarms and emergency lift alarms calmly and efficiently following correct procedures and following up on any problems that may arise in these events.
T operate the on call Rota watch doctors rota System.
To be able to communicate to a high level and pass on information accurately to the Team leaders and Manager i.e. any changes to rota’s or personal information requiring entry into the telephone databases.
Log/distribute/activate new Internal numeric bleeps and message pagers.
To test and exchange faulty bleeps, reprogramming the control unit so as