Part-time Housekeeper

Company Description

Company Description

Relais & Chateau at Thornbury Castle is seeking a **20 hour** part-time Housekeeper to join our talented Hotel Team, **including weekends**. You will be working in a unique and beautifully restored Castle, supporting our team to create truly memorable and impressive 5* experiences for our guests.

**About Us**

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million-pound refurbishment program bringing back to life the regal grandeur of its past.

Located 20 minutes' drive from Bristol, it offers 27 rooms and suites, an award-winning restaurant, a bar, and two unique meeting and conference spaces. our food style is modern British using the best locally sourced produce from our kitchen garden and around the southwest. We operate 7 days a week, serving breakfast, afternoon tea, dinner, and Sunday lunch as well as the occasional wedding and functions.

Our company goal is to deliver “refined and personalized hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves, and have a break from normal life. To feel like royalty in a unique place with unique people.

**Job Description**:
**Aim of Role**:
To undertake the cleaning of bedrooms, bathrooms and public areas to a high quality standard and to ensure all facilities are functioning correctly. To self-check allocated rooms to the minimum hotel standard and rectify if standard is below expectations.

**Job Description**:
**Duties and Responsibilities**:
DELIVERING EXCEPTIONAL SERVICE:

- Service public area to a high standard as directed by the Head Housekeeper at all times
- Service any guest bedrooms and bathrooms to the required standards at all times
- Replace and restock all items provided for the guest use to standard within each guest room
- Complete any periodic or deep cleaning as and when required
- Report any lost property immediately and follow correct procedure

CONTINUOUS IMPROVEMENT:

- Maintain and check all equipment regularly and report any defects
- Report any room defects or damage immediately and ensure it is correctly logged
- Ensure all equipment and chemicals are used correctly and to manufacturer’s instructions
- Check and reject any linen not to Company Standard
- Be responsible for own development in the Workplace
- Attend any training as and when required including Health and Safety

CARE AND CONSIDERATION FOR OTHERS
- Ensure your service area is well stocked and clean at all times
- Adhere to personal appearance standards at all times
- Help colleagues should they require assistance
- Treat all colleagues with respect
- Maintain a clean, tidy and safe working environment
- Ensure all keys are kept secure whilst on shift
- To report any suspicious behaviour

GOING THE EXTRA MILE:

- Complete any other reasonable task when requested to do so by Supervisors and Management
- Look for any inconveniences to our guests and act upon them
- Always look for ways to go the extra mile with all of our guests
- Identify sales leads during guest discussions and feedback to hotel sales manager
- Show personal initiative when dealing with guests to help generate “Wow” moments during the stay
- Be a key face and character in the hotel animating your department and guest experiences
- Be an ambassador for Luxury Family Hotels

**Reporting To**:
Housekeeping Supervisor and Head Housekeeper

**Skills and Attributes**:
To successfully fill this role we are looking for an individual who possess the following:

- Good communication skills
- Previous hotel and housekeeping experience desirable
- Ability to work on own as well as part of a team
- Good attention to detail
- Positive and welcoming attitude
- Good level of customer service
- Flexibility to work the hours as set by the business

Additional Information
**The Offer**
- £10.50 per hour
- This role is offered as a Part-time permanent position, 20 hours per week including weekends
- An additional share of service charge and tips (paid out 3 times a year)
- 28-day holiday including bank holidays pro rata
- Paid day off on your birthday
- Referral program - £250 per new member of staff introduced
- Discounts of 4% to 12% on supermarkets, high street shopping, restaurant, and holidays (over 50 providers)
- Complimentary stay at the castle after 3 months passed probation period
- Training programs via internal & external professionals and access to online training facilities
- Staff and Family rates on hotel accommodation and discounts on food and beverage
- Recognition programs
- Access to online training facilities
- Career development programs
- Free uniform, meals whilst on duty and free parking

If you believe you could be the next Team member to Join the castle we’d love to hear from you.