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Service Desk Technician

2 weeks ago

Welwyn Garden City, United Kingdom Smart 10 ltd Full time

**Position**:Service Desk Technician
- **Salary**:£23,000 per annum (depending on experience) + Discretionary quarterly bonus up to £2,500 per year
- **Location**:Welwyn Garden City, Herts
- **Contract**:Permanent, Full-time/ Monday - Friday (37.5 hours per week)

**Service Desk Technician**:

- Do you come from a customer service background?
- Do you pride yourself on having an excellent telephone manner?
- Are you a well organised individual with excellent attention to detail?
- Have you got strong numeracy skills?
- Are you confident using Microsoft: Office, Outlook, Word & Excel?
- Maybe the opportunity to work for a market leading organisation with great company perks appeals to you?

**_If you answer 'YES’ to some of the above, then please get in touch with the smart10 team today_**_ _

**Our Client**:
Our client is one of the UK’s leading company’s within their specialized sector and have an excellent opportunity for a Service Desk Technician to join their team in Hertfordshire.

**Job Role**:
**Job Requirements**:

- A professional telephone manner.
- Exceptional Customer Service skills.
- Attention to detail, do you get a thrill finding the needle in the haystack?
- Determination to hunt and gather information and chase third parties to complete a task.
- Exceptional organisational skills with the ability to manage multiple tasks.
- A solid grounding of Microsoft Office, specifically Outlook, Word, and Excel.

**Responsibilities**:

- Diagnosing and taking ownership of faults.
- Working with third party suppliers to manage new orders and faults.
- Provisioning new and managing existing orders and maintaining existing customers, managing multiple orders.
- Capturing and logging information accurately in our customer database.
- Providing progress updates to key stake holders at project milestones.
- Occasional site visits to assist with installations and diagnosing faults.
- Raising ad-hoc invoices for department purchases working on occasion with our finance team.

**Job Perks**:

- Generous bonus £2,000-£2,500 OTE per year*
- Training and development opportunities
- 37.5hr week Monday-Friday
- Generous company pension scheme*
- Employee discounts and savings*

*Available upon completion of probation.

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