Hotel Receptionist

**Role**:Receptionist
**Location**:Seaham Hall, County Durham
**Salary**: £24,960 plus a share of monthly service charge, approx. £2k a year
**Hours**:40 hours (Full-Time), including weekends & bank holidays. Earliest start time of 7.45am, latest finish of 10.30pm
**Relationships**:General Manager, Operations Manager, Reception Team, Reservations Team

We are seeking to appoint a Receptionist to join our vibrant team in the hotel in providing quality customer service and support for our guests staying at the hotel, covering our reception and reservations department.

**Benefits**
- In-house training will be provided as part of your induction
- Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2020, 2022, 2023 and 2024, Gold winner for Small Hotel at Visit England Awards 2022, and voted North of England Hotel of Year 2023 by Sunday Times
- Inclusion in charity events and fundraising
- Workplace wellness programme
- Be part of our Sustainable Team scheme, prioritising people and planet
- Up to 20% team member discount off gift vouchers and spa experiences
- Uniform provided
- Free onsite parking
- Monthly and annual team incentives and reward schemes including employee of the month and a share of service charge approx. £2k a year for full time employees
- We work with Wagestream on a number of employee benefits
- Previous Reception experience is essential - minimum of x1 years
- Excellent customer service and communication skills
- Attention to detail to ensure the 5-star standard of service is delivered
- Computer literate and a good knowledge and understanding of Microsoft systems. Previous knowledge of a PMS system is desirable, not essential as full training will be given
- Ability to effectively interact with management, staff and guests in a professional manner
- Be a team player as well as an individual worker
- To be well presented and represent a high standard of competence at all times
- Must have transport

**If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today

INDFOH