Receptionist

2 weeks ago

Seaham, United Kingdom Seaham Hall Full time

**Receptionist**

**Location**: Seaham Hall, County Durham
**Salary**: £25,396.80 per year + share of monthly service charge (approx. £2,000 annually)
**Hours**: 40 hours per week (full-time), including weekends and bank holidays
**Shift Times**: Earliest start 7:45am | Latest finish 10:30pm

**About Seaham Hall**

Perched proudly on the County Durham coastline, **Seaham Hall** blends timeless elegance with a bold, modern spirit. Voted _North of England Hotel of the Year 2023_ by _The Sunday Times_, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

**The Role**

As a **Receptionist**, you’ll be the welcoming face of Seaham Hall — the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you’ll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.

This is an exceptional opportunity to join a passionate, professional team in one of the North’s most celebrated luxury hotels.

**What We’re Looking For**
- Minimum **one year of experience** in a customer-facing role (hospitality experience a bonus).
- A genuine passion for creating **memorable guest experiences**.
- Excellent **communication skills**, attention to detail, and professional presentation.
- Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
- A **team player** with initiative and the ability to work independently.
- Reliable **transport**, given early starts and late finishes.

**Why You’ll Love Working With Us**
- Comprehensive **induction and in-house training** to support your growth.
- Be part of a **multi-award-winning team**, including:
- Gold Winner, North East England Tourism Awards (five consecutive years)
- Shortlisted for _VisitEngland Small Hotel of the Year 2025_
- Gold Winner, _VisitEngland Small Hotel of the Year 2022_
- _North of England Hotel of the Year 2023_ - _The Sunday Times_
- Access to **wellness programs, charity events, and sustainability initiatives**.
- **Employee benefits**, including recognition schemes and discounts on spa experiences.
- **Wagestream** access for financial wellbeing and flexibility.
- Up to **20% off** gift vouchers and spa experiences.
- **Free onsite parking** and provided uniform.
- Monthly and annual **Employee of the Month** incentives.

**Ready to Elevate Hospitality?**

If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.

INDFOH

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