Senior Associate, Implementation Services

The role is a mix of client-facing consultative work and behind the scenes platform design, configuration, data analysis, and data manipulation. The Senior Implementation Associate should demonstrate passion in and a desire to become skilled in five broad areas:

- Technology: As a market-leading Software as a Service (SaaS) company, the Senior Implementation Associate will be working with cutting edge technology solutions. A strong interest in technology and being passionate about using technology to create value for our clients is a must.
- Professional Services and Legal: In order to speak confidently and authoritatively to our clients, the Senior Implementation Associate must either have knowledge of or willing to deep dive into learning the legal industry.
- Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, the Senior Implementation Associate must be eager to understand data relationships and the interplay between data and business requirements.
- e-Marketing: The Senior Implementation Associate will be involved with work on our new e-Marketing tools; experience with e-marketing tools such as Pardot, Vuture, or Hubspot would be beneficial

Essential Functions:

- Lead requirement gathering and solution design sessions onsite at client offices or virtually via web conferencing and/or client offices; consult on documentation of client requirements
- Actively develop and execute global design concepts based on client requirements
- Lead and consult on complex QA for client sites
- Analyze client legacy data sets to understand the impact of the data on system design
- Utilize Microsoft Excel to map, collate, and normalize and import disparate data sets
- Consult and develop mitigation strategies for client escalations as necessary
- Actively develop and execute global design concepts based on client requirements
- Provide consultative system design and industry best practice recommendations
- Actively participate in scoping completion
- Support/Mentor new hire(s) and Associates
- Participate and lead industry deep dives for onboarding new Implementation team members
- Actively coach team members on understanding the impact of data on system design

Required Experience & Skills:

- 4-6 years of demonstrated successful experience working within a software implementation project-based environment or within a law firm with strong knowledge of business processes
- Bachelor’s degree in Management Information Systems, Business Administration, Marketing, Engineering or equivalent related experience
- Experience with Web-Based/SaaS-based Customer Relationship Management (CRM) and/or Practice/Financial Management Systems (PMS/FMS)
- Experience with e-Marketing tools; Vuture, Pardot, or Hubspot would be useful
- Solid understanding of legal and marketing use cases
- Demonstrated successful experience working within a software implementation project-based environment
- Successful experience with client interaction, building and maintaining relationships
- Deep understanding of specific use-cases
- Ability to influence teammates
- Ability to provide sufficient level of consultative service
- Proven experience in leading client meetings and providing effective internal and external communications
- Highly proficient in Microsoft Excel
- Organization, effective time management, and ability to multi-task
- Passion for delivering high quality outcomes using strong analytical and creative problem-solving abilities
- Ability to adapt to rapidly evolving situations and work under tight deadlines
- Strong sense of ownership over work
- Willingness and love of learning new technology, new processes and procedures, and new business models to create value for our clients
- Ability to travel up to 25%

Preferred Experience & Skills
- 2-4 years of experience with DealCloud or OnePlace product; understanding of product best practices or Relational database knowledge
- Demonstrated experience in leadership role within a team or project
- Proven ability to mentor and lead teams of analysts and associates to increase their knowledge and quality of delivery
- Master's degree preferred

What you’ll gain at Intapp:
In return for your passion, commitment, and collaborative approach, we offer:

- A flexible work environment
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:

- Generous PTO, with additional companywide paid days off to allow teams to disconnect
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Home office stipend
- Women’s Interest Network
- Open offices and kitchens stocked with beverages and snacks to keep you feeling your best
- Use of our co-working office spaces around the world
- Opportunities for personal growth and development among a community of talented professionals who will support you and value your