E-commerce & Customer Services Assistant

1 week ago


Ballymena, United Kingdom Ace Fixings Ltd Full time

Ace Fixings is one of Northern Ireland’s leading independent distributors and stockists of fixings and professional power tools to the Construction Industry. We are expanding and are looking for an enthusiastic, organised, and highly motivated E-commerce & Customer Service Assistant to join our team.

This role is crucial for driving our online revenue, maintaining the efficiency of our digital platforms, and ensuring an outstanding experience for both our online and traditional customers. If you're passionate about Customer service, E-commerce, and providing excellent support, we want to hear from you

The Role:
Key Responsibilities:
Customer & Sales Support
- Process and manage online customer orders and returns accurately and efficiently within the internal system
- Resolve customer issues and complaints with empathy and urgency, escalating complex technical or sales-related problems to the appropriate team members

Essential Requirements:

- Experience preferred in a customer service, online sales environment
- Exceptional organisational skills with an ability to meet deadlines and work effectively in a fast-paced environment
- Excellent communication skills both written and on the phone

E-commerce & Digital Support
- Website Content Management: Assist in uploading and updating product listings on the e-commerce platform, ensuring accuracy in product descriptions, images, and pricing for optimal presentation
- Assist in setting up marketplaces such as Amazon & Ebay
- Digital Promotion: Assist in managing and implementing promotions, discounts, and special offers across the website to drive sales conversions
- Social Media Support: Help create and schedule engaging content for our social media channels (Facebook, Instagram, LinkedIn) to increase brand presence and engagement

Essential Experience
- A minimum of 2 years’ experience in Customer or Sales Support, ideally within an ecommerce environment
- A professional telephone etiquette
- Clear and confident communicator, both verbally and in writing with a high standard of spelling and grammar
- A positive, can-do attitude and a passion for delivering excellent customer service
- Highly organised with the ability to prioritise effectively

Desirable Experience
- Knowledge and experience of working with ecommerce platforms such as Shopify, EBAY & Amazon
- Experience with content creation tools (e.g., Adobe Express or Canva)
- Knowledge of order processing and ecommerce fulfilment workflows
- High proficiency with IT systems, particularly Microsoft Excel. Training will be provided as necessary

This is a full-time permanent position based in our Ballymena head office.

Monday - Friday 8.00am - 5.00pm (alternate Friday’s finish at 1pm)

Competitive salary dependent on experience

29 Days holidays/year Company pension scheme

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person



  • Ballymena, United Kingdom Ace Fixings Ltd Full time £20,000 - £25,000 per year

    Ace Fixings E-Commerce & Customer Service AssistantAce Fixings is one of Northern Ireland's leading independent distributors and stockists of fixings and professional power tools to the Construction Industry. We are expanding and are looking for an enthusiastic, organised, and highly motivated E-commerce & Customer Service Assistant to join our team.This...


  • Ballymena, United Kingdom Ziggicig Full time

    _**We can only accept CVs from applicants who are 18 or over.**_ **Position**: Customer Service Representative **Location**: Ziggicig Ballymena **Job Type**: Part-Time - 16 hours per week **Salary**: Competitive, with benefits and staff discounts Are you a confident, knowledgeable individual with a passion for vaping and strong customer service skills? Do...

  • Retail Assistant

    4 days ago


    Ballymena, United Kingdom Galgorm Collection Full time

    **Job Title**:Retail Assistant **Job Reference**:RA 10/24 **Hours**:This position is part-time and will varied shifts, based on 3 days out of 7, mainly weekend work. **Location**: Galgorm **Salary**: To be discussed at interview **Job Overview**: As the Retail Assistant for Galgorm Collection, you will play a pivotal role in the day-to-day running of...


  • Ballymena, United Kingdom Progressive Building Society Full time

    Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.**Supported by a**strong high street presence and ambitious growth plans, our vision...


  • Ballymena, United Kingdom Progressive Building Society Full time

    Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.** **Supported by a** **strong high street presence and ambitious growth plans, our...


  • Ballymena, United Kingdom B&M Retail Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our team at the Braidwater Retail Park, Ballymena!** **These are temporary,**part-time positions** with 8 hours a week**guaranteed**.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We...


  • Ballymena, United Kingdom E McMullan Ltd Full time

    OFFICE & IT SUPPORT ADMINISTRATOR SALARY £26,000 - £30,000 (depending on qualifications and experience) HOURS 8. 30 AM - 5 PM MONDAY to FRIDAY (Portglenone Office) E McMullan Ltd work on several civil engineering contracts and as a result of the workload this generates, we require daily input from administration staff. The Company also own and manage a...


  • Ballymena, United Kingdom JobStart Scheme Full time

    THE EMPLOYER IS: GHOSTBOND UK LTDThe Marketing & Admin Support Assistant will work within our office and marketing team, helping to create and upload online content, assist with promotional campaigns, and carry out administrative support tasks. The participant will gain hands-on experience in digital marketing, product content creation, and general business...


  • Ballymena, United Kingdom E McMullan Full time

    **E McMullan Ltd are currently recruiting for a number of positions within the company. **Full details of these positions can be found in the Related Downloads below.** **Assistant/Trainee Leakage Detection **Technicians** Full Time/Permanent Monday - Friday 0800 - 1630 We are currently recruiting Assistant Leakage Detection Operative to join our Leakage...


  • Ballymena, United Kingdom Snappy Snaps Full time

    **Job Overview** **Responsibilities**: - Analyse customer needs and recommend products or services that best suit their requirements - Produce high quality prints, photogifts and canvas prints (full training will be given) - Upsell products or services to enhance customer satisfaction **Experience**: - Previous experience in a customer service role is...