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Administration Support

2 weeks ago

StainesuponThames, United Kingdom Verlingue Full time

Job Advert

Job title

Administration Support

Department

Affinity & Schemes

Location

Staines (Hybrid)

Reporting to

Client Service Manager

Main purpose of job

To support the team in providing an efficient, high quality service to clients through the production of documentation, control of diaries and time-critical processes, maintenance of records and other administration activities.

Company Vision

To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview

The Affinity & Schemes team manage several schemes and insurance facilities covering a wide range of business sizes; from sole traders, through to SMEs and large corporate firms with turnovers in the millions. This all presents a varied and exciting range of activities and challenges that demand great team collaboration, a strong work ethic, attention to detail and a high level of professionalism.

Verlingue Values

**Exceptional**

Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time.

**Proud**

We take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships.

**Inclusive**

We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes.

Key Accountabilities

General responsibilities
- Processing and creating documentation for renewals and midterm adjustments
- Processing of invoices, credit notes and premium finance adjustments
- Updating, verifying and maintaining internal system data and spreadsheets (Acturis & Excel)
- Controlling diary systems for delivery of various administration support tasks and taking the responsibility to ensure each task is completed
- Using external insurer websites to produce important client documentation
- Supporting and working closely with all team members to forge and maintain fluid and productive working practices and processes
- Suggesting and implementing improvements, solutions and efficiency gains to existing processes within the team
- Using Acturis, Excel, Macro, Adobe Pro and any other tools to carry out daily tasks, increase efficiencies and improve service delivery to clients
- Compliance with regulatory requirements, industry codes of practice and the Company’s own procedures and rules

**Person Specification**

**Essential**

**Desirable**

**Qualifications**
- Maths & English at Grades A-C (or equivalent)

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- Business Administration Qualifications

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**Skills, Knowledge & Attributes**
- Good communication skills, both written and verbal

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- Excellent and accurate administration

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- Attention to detail and high standards of work

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- A can-do attitude with the ability to take responsibility
- Drive to achieve results, solve problems and deliver high quality service

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- Ability to manage time, organise tasks and work to deadlines

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- Willingness to learn and develop knowledge and skills

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- Ability to develop and maintain good working relationships with colleagues

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- A strong team ethic and willingness to provide support to colleagues where needed

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- Capacity to use technology for optimal benefit

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- Experience and minimum basic knowledge of Excel

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- Understanding of intermediate / advanced Excel concepts for data management such as VLOOKUPS, Mail Merge and Macros

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- Experience in using Microsoft and third-party programs for problem solving and creating efficiency gains

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- Aligned with the Verlingue values and behaviours

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