Tenant Liason Officer

**Job Advert: Temporary to Permanent Tenant Liaison Officer**
**Location**: Willenhall, West Midlands

**Job Type**: Temporary to Permanent
**Salary**: Competitive, based on experience

**About the Role**

**Key Responsibilities**:

- Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.
- Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.
- Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.
- Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring mínimal disruption and effective communication.
- Helping tenants understand their rights and responsibilities during home improvement work.
- Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking.
- Assisting with tenant engagement initiatives, fostering positive relationships within the community.

**Essential Skills & Experience**:

- Previous experience in a tenant liaison or customer service role, ideally within social housing or property management.
- Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically.
- Organisational skills and the ability to manage multiple tasks.
- A proactive, positive attitude and a desire to improve tenant satisfaction.
- Ability to work independently and as part of a team.

**Desirable Qualifications**:

- Experience specifically within social housing or property management sectors.
- Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance.
- Understanding of housing regulations and tenant rights.

**Why Join Us?**
- Competitive salary, commensurate with experience.
- The potential for the role to become permanent based on performance.
- A supportive work environment with opportunities for personal and professional development.
- A chance to make a real difference in the local community, particularly in improving tenants' homes.

**How to Apply**
If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you Please submit your CV and a brief covering letter outlining your experience and suitability for the role to.