Housing Officer

2 days ago


Swansea, United Kingdom Qualitas Housing Full time

Role - Housing Officer (South Wales)

Reporting to - Head of Housing

Salary - £27,500 (Pro-Rata)

Hours - Part Time 16 Hours per Week, Mon-Fri

**About**

Qualitas Housing are a non-profit Community Benefit Society that provides a range of housing options such as Supported Housing and healthcare facilities for vulnerable people. We work in partnership with different organisations for the benefit of those living in the communities in which we operate.

You will be responsible for:

- Delivering Housing Services and ensuring that all services are delivered to the highest standards in line with customer needs and expectations whilst ensuring compliance with regulatory frameworks and legislation
- Arranging maintenance and the provision of communal services
- Reaching out to external organisations to help build our referral pipelines
- Being part of the tenants journey from the point a referral is received to Tenancy sign ups and terminations
- Assisting tenants to identify and claim welfare benefits
- Dealing with ASB issues, rent arrears and other tenancy related issues
- Maintaining accurate records of tenant and property information
- Responding to tenant inquiries and concerns in a timely manner
- Conduct regular inspections of housing units to ensure they meet quality standards
- Recording information onto our Housing Management System

Skills, Knowledge and Experience:

- Full driving license and use of own vehicle (essential)
- Experience using Microsoft Word, Excel and Outlook (essential)
- Excellent Oral and Written Communication Skills (essential)
- Willingness to travel to different sites (essential)
- Good time-management and Organisation Skills (essential)
- Worked within a housing environment delivering different Housing Services (preferred)
- Chartered Institute of Housing qualification (preferred)
- Experience using Housing Management Systems (preferred)

Interview

**Job Types**: Part-time, Permanent

Pay: £27,500.00 per year

Expected hours: 16 per week

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 02/12/2024


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