Supply Chain and Operations Executive
7 days ago
**Supply Chain and Operations Executive**
**£25,000 - £35,000**
**London**
**The Company**
A forward-thinking company who prides themselves not only on providing the best quality organic ingredients but have pledged to make a difference to the environment by having 100% recyclable packaging.
**Why Would I Want to Work here?**
The role comes with hybrid working up to 3 days at home, working in a team of 5. 25 days holiday plus BH’s, private medical care, business bonus up to £5000 per year. The business is financially sound, and they have amazing growth plans over the next 3 years.This role is within the FMCG market with the chance to grow and be developed and looking for someone to move into a sector leader role. There is a real team atmosphere and opportunity for fun team activities outside of work.
**The Essence of the role**
Acting as the face for a national network of customers. Control the end-to-end process of customer order placement through to delivery and be the point of contact for any queries
**Scope of the Customer Service Executive**
- Proactively manage customer service issues, trending failures and implementing preventative actions through root cause analysis
- Create export documentation for a growing base of International customers
- Monitor and report on Key Performance Indicators (Service level, Outbound costs, Carbon emissions)
- Work with hauliers and freight forwarders to constantly drive down cost and improve control and efficiency
- Look after monthly UK freight and distribution invoices and financial control
- Produce KPI reports and analysis required for monthly senior management team
- Support the technical team in traceability exercises
- Assist the marketing team with product send outs and sampling activity requirements
**Prerequisites**
- Possess excellent attention to detail & well organised
- Ability to work in a fast paced, vibrant office environment
- Eagerness to learn
- Fast learner and adapts to new challenges
- Oracle ERP experience would be beneficial but not required
**Job ID: 5069
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