Renewals Administrator

**Our Company**

Avantia is a fast-paced, private equity owned business. We provide home insurance directly to online consumers and are the number one brand in complex home insurance in the UK.

Our vision is to deliver the world’s most intelligent property insurance. We are making great strides in achieving this by developing a rating engine and machine learning platform that rapidly adapts to new data sources, enabling risk and retail price optimization. We have the richest collection of home insurance claim and quote data in the market and combined with our machine learning algorithms, our performance improves daily, enabling us to put even more blue sky between us and the competition.

**Our Culture**

As the saying goes, we’re small but perfectly formed, in that we’re a diverse group of industry professionals, technologists, data scientists and customer champions. We each bring our individual expertise, an appetite for innovation and a shared ambition to do something extraordinary. And, although each week brings new challenges, every week we work as a team to meet them.

Most companies think their culture is great, however at Avantia, we have the numbers to back this up. Each year, we participate in the Great Place to Work© Survey, an external survey that benchmarks our culture against our peers, and in 2020 we were ranked the 11th Best Workplace in the medium sized company category. In 2021, we have exceeded our 2020 scores and are now in the top 5, with 98% of our staff agreeing Avantia is a great place to work.

If the pandemic has taught us one thing, it’s the value of trusting our staff. We believe in hiring great people and giving them the creative freedom to decide how best to work for us. We have newly kitted out offices in New Malden that are available for our staff to come together, which we feel is an important part of how we work, but we also recognize that some staff work best remotely, so we want to give you the freedom to find the right balance.

Interested? Read on to find out more about joining our team

As a Renewals Administrator you will manage the renewal exception and lapsed policy processes ensuring that all customers are dealt with in a professional manner within the remit of compliance procedures.

Within the role you will be expected to have a ‘hands-on’ approach. Subsequently this will give you invaluable experience of the unique issues faced regarding the new business, mid term adjustment and renewals exception process. A key aspect of this role will be an ability to communicate the full role requirements, including all nuances to the development team in designing an automated process.

**Key Responsibilities**

You will be responsible for:
Providing administrative support to the Customer Accounts team, which will include;
- Generating insurance renewal invitations, identifying discrepancies and escalating any issues where necessary to your line manager
- Processing customer cashback and refund requests
- Completing daily administration tasks accurately and on time
- Maintaining customer records in Policy Administration System.

**Requirements**:

- Ability to effectively manage time, prioritise workloads and accommodate the demands of a busy and ever changing business to meet deadlines
- Positive, resilient, confident and ability to engage and form strong relationships with both team members and key stakeholders
- Previous experience in an administration role
- Confident with IT systems and use of excel
- Strong numeracy and literacy skills
- A proactive attitude, and an enthusiastic approach

**Benefits**

We think we have a great company culture and welcome new team members with open arms.

We also offer an attractive range of benefits, including:

- Flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
- Opportunities to focus on your professional growth, we want you to develop and build your long-term career with us.
- The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer

On top of that, we also offer all the standard stuff, like:

- 25 days’ holiday (pro rata for part time working)
- Private medical cover
- Life insurance
- Annual discretionary bonus scheme
- Discounted home insurance for you, your friends and your family
- Pension contribution
- Retail discounts
- Free fruit and really good coffee
- In-house wellbeing programme and portal.

Have we captured your imagination? If so, we’d love to hear from you

**Your data will be maintained in line with our ‘recruitment data privacy policy’ found on our Avantia website.