Scheduling Assistant

7 days ago


Aberdeen, United Kingdom MetroRod Ltd Full time

**Operational Support Specialist**
**Metro Rod, Metro Plumb and Pirtek Aberdeen**
**Dyce**
**8am-5pm Mon-Fri**
**Salary £25,000 - £27,500 DOE + benefits**

Join our team at Metro Rod & Metro Plumb and Pirtek Aberdeen, leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK. As part of a national market network of independently owned, regional franchises, and a dynamic trade centre, we offer a supportive environment aimed at growth and excellence in service delivery.

**What does it entail?**

We are seeking an experienced Scheduling Assistant / Trade Counter Assistant, open to individuals from any sector, to play a pivotal role in our customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.

**Key Responsibilities**:

- Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone
- Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service
- Manage incoming calls, bookings, and queries with a focus on customer satisfaction
- Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations
- Support service delivery, billing, finance teams with necessary reports and MI.
- Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies
- Log and process jobs through the company IT system and assist with stock control, ordering, and distribution
- Ensure the office area is always clean, presentable, and well-stocked
- Collect customer feedback and Google reviews to enhance service quality

**Key Functions & Additional Responsibilities**:

- Proactively promote products and services to walk-in customers
- Call customers before and after job attendances to ensure satisfaction and gather feedback
- Provide assistance to centre staff and be hands-on with tasks as required

**What do we look for?**
- Have hands on experience working with equipment
- Previous experience in a Scheduling, Customer Service, or Technical/Engineering role preferred
- Excellent written and verbal communication skills
- Competent IT and keyboard skills with the ability to multi-task
- Customer-focused, enthusiastic, and confident communicator
- Great administrative and organisational ability
- Resilient, adaptable, and able to work both collaboratively and independently
- Flexibility to work some weekends

**What will you get?**
- Competitive salary and company pension
- Auto-enrolment pension and structured training and development
- Paid leave of 20 days plus 8 statutory days with potential time off in lieu and enhanced payments
- Free and on-site parking
- Positive team environment to develop skills and career

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,500.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have experience working with equipment in a hands on capacity?
- Can you reliably commute to Dyce?

**Experience**:

- Customer service: 5 years (required)
- scheduling or similar: 3 years (required)

Work Location: In person

Reference ID: SC0904



  • Aberdeen, United Kingdom Orion Full time

    Job description Our client is currently recruiting for the position of Maintenance Scheduler, based in Aberdeen. **Responsibilities**: - Act as maintenance scheduling focal point between offshore and onshore / head office locations and custodian of maintenance planning process. - Monitoring and reporting of maintenance KPI's and planning attainment with...


  • Aberdeen, United Kingdom Baker Hughes Full time

    Product Line Scheduling and Competency SpecialistManaging offshore drilling services personnel In the UK.Join our UK Field personnel management team!We are the leader in well construction solutions. Our innovative physical and digital solutions improve efficiency production and maximize reservoir value. Our drilling services field team will be working on...

  • Office Assistant

    1 week ago


    Aberdeen, United Kingdom BW Plumbing & Electrical Services Ltd Full time

    Duties - Answer phone calls in a polite and professional manner - Perform general clerical duties, such as photocopying, scanning, and filing - Assist with data entry and record keeping - Type and prepare documents, reports, and correspondence - Utilize computerized systems and software - Assist with organizing and scheduling appointments Experience -...

  • Qhse Assistant

    1 week ago


    Aberdeen, United Kingdom Expro Full time

    **Who is Expro?** Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea...


  • Aberdeen, United Kingdom Elemental Energies Full time

    The Resourcing Assistant will be responsible for the collation of contractual paperwork and collation & management of contractor documentation & certification, ensuring both internal and external expectations are met by offering the highest quality service. **Responsibilities** The Resourcing Assistant will (not limited to): - Collate subcontractor...


  • Aberdeen, United Kingdom Alarm Maintenance Company Full time

    **Administrative Assistant** **Qualifications**: - Strong attention to detail, and ability to meet deadlines. - Excellent written and verbal communication skills. - Ability to multi-task, and work independently. - Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). **Responsibilities**: - Answer and direct phone calls, as needed. -...


  • Aberdeen, United Kingdom Craigton Lodge Nursery Full time

    Busy Nursery in Peterculter requires an Assistant EYP or nursery assistant. Previous recent experience /qualifications would be preferred. Please note that the nursery is open all year and term time working/school hours are not available for this vacancy. We may consider part-time hours but this would need to meet the requirements of the nursery. We are...

  • Kitchen Assistant

    1 day ago


    Aberdeen, United Kingdom The Craftsman Company Full time

    Hey there foodies! The Craftsman Company is on the hunt for a talented and creative individual to join our kitchen team as a part-time Kitchen Assistant. You'll be responsible for crafting delicious, simple and wholesome dishes that perfectly complement our Coffee & Ale House atmosphere. You'll get to prepare and serve our everyday menu, keep the kitchen and...


  • Aberdeen, United Kingdom Aberdeen Premium Clean Full time

    Granite Builders Aberdeen are seeking a highly organized and proactive **Administrative Assistant** to support our day-to-day operations. This is a full-time position with **flexible working hours**, ideal for someone who is self-motivated and thrives in a dynamic environment. **Key Responsibilities**: - Handle scheduling and calendar management - Assist...

  • Executive Assistant

    5 days ago


    Aberdeen, United Kingdom Coretrax Global Ltd Full time

    Coretrax has an opening for a Executive Assistant (EA) join our EARC team, based in Aberdeen. The EA is responsible for providing confidential and proactive support to the Executive Team (CEO, CTO and CFO), including organising, scheduling, coordinating and corresponding their daily activities and logistics. The EA will support preparedness for meetings and...