Customer Service Administrator
3 days ago
**Customer Services Administrator, Wantage**
**£22,000 - £25,000 plus bonus, own transport is essential
This role is hybrid - 3 days in the office and then 2 days working from home**
**WHY THIS ROLE?**
- Work for a company with excellent benefits
- Hybrid working - working at home and in the office
- On-Site Gym
- Perk Vouchers
- Pool table/ Batak/Table Football
- 25 days holiday
- Extra Holiday for long service
- 2 Well Being days
- Birthday Bonus
- Anniversary Bonus
- Life Insurance 4 x salary
The Customer Services Administrator will be a daily support for two Account Managers.
- Re-engage lapsed customers
- Fact finding and establishing the key stakeholders and decision makers within an organisation
- Profiling customer records and updating the CRM in order to support marketing criteria
- Data cleansing as and when required
- Accurate data entry to CRM
- Ability to build credible relationships and establish trust and rapport
- Inviting exiting customers and prospects to events and support various marketing campaigns
- Booking appointments for the sales teams (scheduling calls and meetings)
- Effectively presenting the benefits of the services
- Finding out how we can best support and help partners to win more business
- Work alongside the Sales and Marketing teams
- Establish new cross/up-sell opportunities to pass to Sales
- Meet and exceed agreed activity targets and key performance indicator
**Global CTS Limited
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