Aftersales Call Centre Specialist

5 days ago

Bracknell, United Kingdom Technogym Full time

Our Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000. At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world About the Role If you are obsessed with customer care and user satisfaction, this is the position for you One of Technogym’s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience available anytime, anywhere. We are looking for an energetic and service orientated Aftersales Call Centre Specialist who will be responsible for providing timely responses to customer aftersales queries, conducting first line trouble shooting and booking field engineer visits. This role plays a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'. The role is permanent, full time and will based out of our UK HQ in Bracknell, Berkshire Previous technical experience is not required as our people will be fully equipped with the knowledge and support required to succeed. **Responsibilities**: Handle support requests originating from clients and transfer of the resultant parts order to the back office Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness Guarantee product data collection from the market Manage the collection feedback data related to the products Proactively support CATs in order to keep support costs down Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints Act as first-line troubleshooting and timely escalation to meet customer SLA’s Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s Maintain data accuracy within the working systems at all times **Requirements**: 1-3 years’ experience in a call center environment or in a customer service support role High School Diploma or Bachelor Degree Strong phone and verbal communication skills along with active listening Knowledge of customer service practices and principles Familiarity with CRM systems Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile Technogym is an Equal Opportunity Employer Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

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