Call Centre Scheduler
1 week ago
Location: office-based at our head office in Bracknell, RG12 1LP
Salary Range: £28,210 gross per annum
Role type: Permanent, full-time
A great opportunity arose for an enthusiastic, customer-service oriented to join our Call Centre Scheduling team.
We are looking for a reliable Project Scheduler with great communication, common sense and customer service skills. This will be a hands-on role, offering you support every step of the way from your line manager and other experienced colleagues.
Main Objectives of the role:
- Liaising with customers and engineers for each project to book the required appointments, and responding to customer queries and complaints in a timely and professional manner
- Sending through appointments confirmation communication via different channels, such as email, texts, and also via our designated app, so we are looking for tech-savvy individuals
- Escalating customer issues with management when the need arises
Do you have what it takes?
- Good spoken and written communication skills
- Customer-focused skills gained in retail, hospitality or other similar settings
- Previous office/ call centre experience is desirable but not essential
- Problem-solving skills to allow you to deal with complaints and challenges in a calm and professional manner
- Excellent communication and writing skills
- Timekeeping and reliability
- Prioritisation skills and flexibility are required in order to meet commitments and deadlines
- Organised and excellent administration skills
Why work with us? Here are some of the brilliant benefits you could get as a Call Centre Scheduler:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us:
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
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