Infrastructure Specialist

An exciting opportunity has arisen for an Infrastructure Specialist to join our dynamic professional services team, working both in our Head Office in Ossett and at our customer sites when delivering projects. Are you a third line engineer looking for a new challenge ?

**We are looking for the following**:

- A passion for the IT industry
- Minimum 2 years’ working experience in a similar role working for a UK MSP provider as part of a professional services team.
- Able to work in dynamic, fast paced environments.
- Someone who wants to learn the latest technologies.
- Develop their skills with on hands experience and training opportunities.

**Brief Role Description**:
As an Infrastructure Specialist you will be taking a hands-on, role covering technical architecture design and implementation of solutions for our customers across all technical aspects including but not exclusive of the following technologies and as the role is 80% customer facing so you will genuinely enjoy working with customers and have the ability and willingness to interact with others around you.
- **Microsoft Office 365 solutions**: Exchange Online
- Teams - Power Automate - OneDrive - SharePoint
- Security and Secure Score - Defender
- **Microsoft Azure**:Azure Virtual Desktop - Storage
- AADDS - Virtual Networks - Virtual Servers
- Cloud telephony systems
- Microsoft Autopilot and Intune including pre-provisioning.
- Office 365 Mail Migrations (from on-premise and tenancy migrations etc.)
- Managed Endpoint Protections
- Managed Backup Solutions
- Anti-Spam Solutions
- Firewall - Physical and Virtual
- Networking
- Wi-Fi Solutions
- Microsoft server and associated programs
- Perform pre
- sales support.

**Your main duties will include but are not limited to**:

- Timely production of documentation for customer and internal use, including support documentation / technical guides.
- Onboarding and offboarding of clients both on-site and via remote support.
- Deploy and configure IT Systems, software on-premise & cloud
- Deploy and maintain on-premise and cloud servers
- Configure and maintain network products (switches, firewalls, routers)
- Gathering technical information to assist our Sales Account managers in creating a roadmap for the client businesses and implementation of solutions.
- Function as a third line point of escalation for the service desk function.
- The role will also form part of the Pre-Sales team providing client demonstrations, technical solutions, and proposals to assist the Sales team.
- Deliver these proposals to clients and prospects.
- Update internal systems with real-time information on location and progress of task.
- Support an extensive portfolio of clients through the latest technologies.
- To Adhere to the Group Information Security Policy and working to ISO27001 and ISO9001 standards

**Key Knowledge & Experience**:
As a minimum for the role, you should have the following:

- 2+ years’ experience in a similar role
- A successful record of designing and delivering IT solutions.
- An in-depth knowledge of Microsoft 365 and Microsoft Azure, ideally holding MS-101, AZ-104 and AZ-303 certifications.
- Good knowledge of traditional on-premises infrastructure including servers, networking, and perimeter security
- The ability to be able to translate technical solutions so that sales and clients fully understand these to make informed decisions.
- Ability to multitask while prioritising workloads.
- Participate in customer technology workshops when required.
- Must have strong customer facing personality and the ability to engage a diverse customer base.
- Ability to understand technical drawings and technical documentation.
- Methodical approach to solving problems.
- Excellent communication with both clients and internal teams.
- UK driving licence as travelling to customer sites is a requirement for this role.

**Benefits Include**:

- An industry matching salary between £30K -£40K depending on experience & certifications.
- Bonus scheme for performance.
- Car allowance or company vehicle.
- Pension Scheme.
- Death in Service Insurance.
- Free Financial Wellbeing advise.
- A tailored professional and personal development plan.
- Receive up to 10 days training per annum, relevant to your position.
- Industry supplier workshops & skills updates.
- Work in attractive office space with plenty of free parking including Free EV parking.
- Take part in our regular events and activities outside of work. for charity or just for fun
- Birthdays off as a paid holiday
- Referral scheme for bringing superstars to the business.