Infrastructure Specialist

Due to business expansion an exciting opportunity has arisen for a Infrastructure Specialist to join our dynamic professional services team working both in our Head Office in Ossett and at our customer sites when delivering projects.

**We are looking for the following**:

- A passion for the IT industry
- Able to work in dynamic, fast paced environments
- Someone who wants to learn the latest technologies
- Develop their skills with on hands experience and training opportunities

**Brief Role Description**:
As an Infrastructure Specialist you will be taking a hands-on, role covering technical architecture design and implementation of solutions for our customers across all technical aspects including but not exclusive of the following technologies and as the role is 80% customer facing so you will genuinely enjoy working with customers and have the ability and willingness to interact with others around you.
- ** Microsoft Office 365 solutions**: Exchange Online
- Teams - Power Automate - OneDrive - SharePoint
- Security and Secure Score - Defender
- **Microsoft Azure**: Azure Virtual Desktop - Storage
- AADDS - Virtual Networks - Virtual Servers
- Cloud telephony systems
- Microsoft Autopilot and Intune including pre-provisioning
- Office 365 Mail Migrations (from on Prem and Tenancy
migrations etc.)
- Managed Endpoint Protections
- Managed Backup Solutions
- Anti-Spam Solutions
- Firewall - Physical and Virtual
- Networking
- WiFi Solutions
- Microsoft server and associated programs
- Perform pre
- sales support

**Your main duties will include but are not limited to**:

- Timely production of documentation for customer and internal use, including support documentation / technical guides.
- Onboarding and offboarding of clients
- On-site technical onboarding of clients
- Gathering technical information to assist our Sales Account managers in creating a roadmap for the onboarded and current client businesses.
- Act as a 3rd line point of escalation for the service desk function.
- The role will also form part of the Pre-Sales team providing client demonstrations, technical solutions and proposals to assist the Sales team
deliver these to clients and prospects.
- Support an extensive portfolio of clients through the latest technologies
- To Adhere to the Group Information Security Policy and working to ISO27001 and ISO9001 standards

**Key Knowledge & Experience**:
As a minimum for the role you should have the following:

- 2+ years experience in a similar role
- A successful track record of designing and delivering IT solutions
- An in depth knowledge of Microsoft 365 and Microsoft Azure, ideally holding MS-100, AZ-104 and 303 certifications
- Good knowledge of traditional on premise infrastructure including servers, networking and permitter security
- The ability to be able to translate technical solutions
so that Sales and clients fully understand these to
make informed decisions
- Ability to multitask while prioritising workloads
- Participate in customer technology workshops when required.
- Must have very strong customer facing personality and the ability to engage a diverse customer base.
- Assist Group Head of Professional Services with Security of Internal & Customer Data and Inventory of Assets.
- Ability to understand technical Drawings and technical documentation
- Methodical approach to solving problems.
- Excellent communication with both clients and internal teams.

**Benefits Include:
- An industry matching salary.
- Car allowance or Company vehicle if applicable
- Pension Scheme.
- Death in Service Insurance.
- Free Financial Wellbeing advise
- A tailored professional and personal development plan.
- Receive up to 10 days training per annum, relevant to your position.
- Work in attractive office space with plenty of free parking including Free EV parking
- Take part in our regular events and activities outside of work. for charity or just for fun
- Birthdays off as a paid holiday
- Referral scheme for bringing superstars to the business

**Interview Process**: