Operations Manager

We are a UK based Fibre Network Provider and due to continued growth we are recruiting for an operations manager
Salary £50-£55k plus car allowance
Midlands coverage, field/office based

**Key Purpose of the Role**
You will be working as part of the operations team to install fibre networks across the UK including complex connections. The role is to directly manage the network installation through our partners to pre-determined timelines and budgets working closely withthe Head of Operations to ensure timely communication and update of status and requirements against the plan.

**Key Accountabilities**
The key accountabilities and responsibilities include but are not limited to;
- The Operations Manager will lead internal and contract field based teams to deliver the build programme
- The Operations Manager will lead and manage fibre build and construction activities for fibre deployments. You will provide technical expertise on all aspects of fibre build and construction, this includes all civils (including re-instatement) cabling andsplicing/testing activities plus the production of associated in build documentation.
- Control and management of the third-party civils/cabling sub-contractors to meet QESH construction, build quality and productivity efficiency targets.
- Adherence to the ITS health and safety policy
- Provide all necessary documentation and update to the Senior Operations Manager in a timely manner
- Consult with the Build Partners to ensure delivery and appropriate resources are available to meet milestone deadlines.
- Stock management and coordination of site materials
- Conduct quality controls throughout the duration of the build and report into QESH in a timely manner.

**Key Responsibilities**
- Attend project review calls and coordinate build partner calls
- Ensuring appropriate inspections are conducted to verify compliance, conducting quality checks, and reporting any non-conformance
- Provide daily updates on site progress to the Senior Operations Manager
- Deal with site escalations e.g., Council intervention
- Support the team in achieving success and delivering the build in the timescales required
- Collate and provide as built drawings for project handover
- Checking compliance with the relevant quality plans, Method Statements, Risk assessments
- Ensuring the correct use of traffic management
- Assist with monitoring the performance and operation of contractors, ensure that they are properly instructed in the safe execution of their work programme requirements
- Conducting regular site audits and reporting all accidents, incidents and near misses
- Customer-facing with regular interaction with members of the public through management of any customer complaints on the ground, working to resolve any issues in a timely manner
- Working to budget and reporting any variations.
- Managing activities to constantly achieve on-time delivery
- Consult with the local authority to ensure the smooth running of all site activities

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.
**About you**
- Experience within the telecoms industry
- Knowledge of Microsoft Project Professional or similar project management tools

**Skills/Abilities & Relevant Competencies**
- NRSWA accreditation
- Experienced in managing subcontractors, TM Partners, and handling site escalations
- Experience in street works working environment and an in-depth knowledge of New Roads and Street Works Act 1991.
- Good working knowledge of the fibre industry
- Full clean driving licence
- Contractor supervision both civils and Fibre
- Experience interacting across diverse levels within a business and their supplier organisations
- Able to work on your own initiative and as part of a team
- Experience in both underground and overhead network builds
- Working knowledge of PIA.
- Experience in fibre splicing (not essential)
- Good understanding of Wayleaves (not essential)
- Experience with Fibre deployment using the BT PIA duct network and an understanding of the PIA Product Description and Network Adjustment Process
- Experience in Openreach Cable Links and Exchanges
- Working knowledge of Data Centres including rack configurations and AC and DC Power installations
- OTDR Experience
- Working knowledge of Straight-Line Diagrams and Fibre Allocation Sheets
- Experienced with the use of Fusion splicing.
- Working experience of GPON or XGSPON networks
- Ability to create H&S documentation, progress reports and tracking documentation