Senior Receptionist

1 day ago

StokeonTrent, United Kingdom Merlin Entertainments Group Full time

**Senior Receptionist**

**Who We Are**

The Alton Towers Resort is the front-runner for overnight stays and short breaks, comprising three hotels, and two accommodation sites, a wacky waterpark and tranquil spa. Whether it is a stay in our Chocolate themed room or a Luxury escape in one of our first-class Treehouses, we have been providing the highest quality of hospitality and customer service for over 25 years. You could be part of this energetic fast paced team that helps deliver memorable experiences to each of our guests each day.

**About the Role**

Our reception is the first port of call for guests staying at the Alton Towers Resort. It's the challenge for our new Senior Receptionist to ensure all Reception procedures create fantastical moments and high standards of hospitality at all times. With shared responsibility with our front of house team, you'll strive to establish a friendly, courteous and helpful environment in which all the needs of our guests are addressed. More specifically, you'll handle guest check in, oversee the Reception, Porters and Door team and maintain a thorough knowledge of all facilities within the Alton Towers Resort.

We are looking for the following skills and experience:

- Well developed computer skills
- Excellent interpersonal skills
- Experience in leadership and organisational duties
- A good general education
- A background in the hotel industry
- An understanding of the Opera system would be an advantage.

**The role is full time, (averaging 40 hours per week and will include weekends and bank holidays as required.**

**The Perks of the job**

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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