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Operations Administrator

2 weeks ago

ClaytonleWoods, United Kingdom Speed Medical Full time

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
Our expert chase department works in partnership with our panel of experts to help manage service and resolve cases that have fallen outside the companies expected service level requirements.

The role of the Administrator will involve:

- To chase cases that have fallen outside of the expected service level requirements
- To work with individual experts to improve performance and set guidelines in terms of future expectations
- To identify and highlight experts who continue to underperform to the Chase Team Leader and assist them in reaching a resolution
- Responsible for maintaining your own workload and monitoring KPI’s

This is by no means a complete list and is only indicative of the duties of this role.

**Personal Specifications**:

- Excellent relationship building and communication skills - written and verbal
- Highly motivated, organised and proactive
- Precise with a high level of attention to detail
- A keenness to learn and develop and pick up new skills
- Ability to multi-task and prioritise
- An enthusiastic team player
- Confident in being able to provide a support system to our experts

This is an excellent opportunity for an individual to gain further experience and perspective in a different area of the business. The person should be a people person who enjoys building relationships, someone with a can do attitude, someone who isn’t afraid of a challenge and who is able to provide an excellent support system to their own panel of medical experts and providers.
- English and Maths to G.C.S.E standard Grade C or equivalent
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**:

- 37.5 Hours, Monday-Friday
- Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Optional health care scheme after a qualifying period

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Clayton-Le-Woods

Reference ID: Operations Administrator - Chase