Customer Experience Administrator

3 days ago

Normanton, United Kingdom Welfare Hire Nationwide Full time

**Type**: Permanent, Part-Time

**Working hours**: Mon - Fri, 5 Hours per day.

**Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.

**Reporting to**: Customer Experience Manager

**Liaising with**: Customers, Head Office, Depots, Customer Ops Desk.

**Responsibilities**:

- Making Outbound calls to gather a good portfolio of customer feedback.
- Ensuring the accurate administration of feedback is stored for analysis.
- Supporting the business with periodic reports.
- Dealing with Customer Invoice Queries and identifying common trends.
- Building great working relationships and product knowledge.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.

**Requirements**:

- 2 year+ Customer Service experience.
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Sound Analytical and problem-solving abilities.
- Good IT literacy for production of presentation.

**Job Types**: Part-time, Permanent

**Salary**: Up to £15,625.00 per year

Expected hours: 25 per week

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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