Customer Care Administrator

3 days ago

Normanton, United Kingdom Generator Power Ltd Full time

**Generator Power** is the UKs largest independent rental generator company, running a fleet from 10KVA to 1250KVA sets to cater for a wide variety of industries such as; Offshore oil and gas, telecoms, manufacturing, events and construction. We have one of the widest ranges in the UK, with generators and ancillary equipment that can handle anything from a planned event to an emergency power shortage.

We get power where it’s needed, with nine depots dotted around England, Scotland and Wales work together to help us respond quickly and efficiently. Plus, our range of specialist vehicles mean we can get to the places others can’t. Providing power for isolated masts, construction sites, tight inner city streets, outdoor events and even offshore platforms are all in a day’s work.

We are looking for an experienced Customer Care Administrator to join our team at Head Office in Normanton WF6. You will help our company Trackway Solutions grow by improving our sales process and productivity. Sales are the biggest driver of our company's success, so your position play a crucial role at our company.

**Duties and Responsibilities**:

- Responsibilities for Sales Support.
- Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs.
- Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery.
- Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas.
- Provide all necessary data to senior management upon request and coordinate meetings between departments.
- Make travel arrangements for the sales team and the senior support staff when needed.
- Establish active communication and engagement with all other departments to help out where necessary.
- Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request.

**Experienced/Skills required**:
Competent with IT and computer packages especially Microsoft Excel & Word.

Customer service skills;
Confident in dealing with people on the phone and in person;
Ability to work as part of a team and on own initiative;
Proven Sales Administration experience

Excellent organisation skills;
Brilliant communication skills;

**Benefits**:
30 days including bank holidays

Monthly paid

Continuous Training and development

Company Pension

Discounted food at Normanton Cafe

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)
- Sales administration: 3 years (preferred)
- IT and computer packages: 3 years (preferred)

Work Location: One location

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