Associate, Shareholder Services I

Associate, Enterprise Contact Centre

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Client Service Representative to join our EMEA Enterprise Contact Centre - Transfer Agency team. This role is located in 3 Hardman Street, Manchester

In this role, you’ll make an impact in the following ways:

- Take ownership of answering, investigating, and resolving all enquiries within agreed service levels and focusing on customer outcomes.
- Investigates errors in shareholder accounts and statements.
- Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
- Reviews daily open items to ensure proper follow-up and closure.
- Responsible for the quality and completion of own work.
- Maintain your working knowledge of all products and procedures
- Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
- Serve as the main contact for day-to-day client inquiries and will manage different types of investigations including resolutions on specific products such as payment, trade, AML or any other BNY product/service issues.
- Provide functional support to internal clients including data collection
- You will provide day to day servicing support to BNY complaints and the transfer agency team. Maintain positive client experience to our existing and potential new clients

To be successful in this role, we’re seeking the following:

- Direct Client Facing Experience within Financial Services
- Experience of correspondent banking or understanding of the payment’s product and life cycle of investments.
- Experience of discussing client digital solutions to clients
- Experience of working in a global team
- Experience in contact centre or client service preferred. Servicing clients across different market segments and/or regions with multiple countries and languages

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.