Flagship Assistant Manger

2 weeks ago

London, United Kingdom ID Agency Full time

**About Us**: **FANATICS** is a global leader in licensed sports merchandise, trading cards, and collectibles. They are gearing up for one of its biggest milestones yet—the launch of its Global Flagship Store on Regent Street, London This is more than just a store; it's a game-changer for the collecting community. Packed with exclusive trading cards, authentic sports memorabilia, and merchandise from the world’s biggest leagues, this flagship promises to be the ultimate destination for fans and collectors alike." **About You**: We’re looking for a **Assistant Store Manager** with a passion for driving customer engagement. An understanding of the collecting world is an advantage: - **Affinity for Collectibles & Brand**: A genuine passion or interest for trading cards, collectibles, and sports memorabilia. - **Leadership Experience**: Proven experience in a leadership role managing large teams ideally within retail but we open to sectors. Most importantly you will be an inspirational leader with a passion for coaching and team development. - **Customer Experience Champion**: A dedication to creating memorable experiences for customers, especially those seeking exclusive collectibles and trading cards. - **Commercially Minded**: Strong financial knowledge and the ability to positively Influence underperforming KPIs with action plans. - **Events & Merchandising Expertise**: Experience in collaborating on events and merchandising, ideally in retail environments focused on collectibles and high-value items. **The Role**: As the Assistant Store Manager of Fanatics’ Global Flagship Store, you’ll lead a dynamic team and create an immersive experience tailored to card collectors and sports fans. This role offers an exciting opportunity to manage a destination that will be at the forefront of the collectible community, bringing together rare trading cards, sports memorabilia, and interactive fan experiences. - **People Management**: Motivate and inspire a team passionate about sports and collectibles, ensuring they deliver expert product knowledge and outstanding customer service to both seasoned collectors and new enthusiasts. - **Track Sales & Performance**: Monitor and analyse sales trends, suggest revenue-maximizing strategies, support the Store Manager in ensuring the store consistently meets and exceeds sales targets. - **Create a Collector-Focused Experience**: Foster a vibrant in-store atmosphere that speaks to the heart of card collecting. Host trading events, live product demonstrations, and community gatherings to engage collectors and build excitement around new releases and rare finds. - **Coaching**: provide on the spot training, identifying gaps in your team’s knowledge through regular contact and assessment. Provide feedback in real time and always lead by example. - **Learning and Development**: Support the Store Manager in the delivery of the stores L&D strategy. Create succession planning and increase staff retention by harnessing top talent with an investment into their career growth. **Application Process**: If you are shortlisted for the **Assistant Store Manager** role, we will reach out to discuss your background and the unique opportunity this role presents. If this is aligned with what you’re looking for there will be an in-person stage for those who can demonstrate they have the right blend of attitude and experience. Hiring NOW for the **FANATICS** **Global Flagship Store** - come shape the future of card collecting and fan engagement in the most anticipated retail launch of 2025

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