Repairs Working Supervisor

**Repairs Working Supervisor**

**Please note this role will be supporting with our Damp and Disrepair within the region.**

The Working Supervisor is a key role to deliver a range of responsive maintenance activities to a diverse customer base for Great Places Housing Group.

You will have strong technical knowledge of repairs and voids and be expected to provide mentoring and guidance to a multi trade workforce. Approximately 3 days from of your working week you will be providing support to develop the team, motivating staff, undertaking surveys and maintaining productivity and others time you will be required to meet customer demand on repairs or larger scale projects. You will drive continuous improvement and be dedicated to the delivery of the annual repairs and improvement services.

The post will work under Repairs Field Manager and will be expected to compliment their management of the team providing support and direction when the RFM is unavailable. The job is to drive a culture of outstanding customer journey, by supporting and coaching a multi-trade workforce to deliver a wide range of responsive maintenance.

**GREAT PLACES - THE BUSINESS**

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities none of which would be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

**CORPORATE RESPONSIBILITIES**:

- To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
- To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
- To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
- To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
- To undertake appropriate training and staff development.
- To identify and develop individual contribution in the delivery of the Great Places competency framework

**PURPOSE OF ROLE**:
To support the regional RFM in the delivery of an exceptional customer journey for maintenance and repairs service with the continuous improvement of the service and contribute to the delivery of the overall repairs strategy and performance drivers of the group.

**KEY RESPONSIBILITIES**:

- To deputise for the RFM when required and undertake the duties commensurate with that nature of the role of RFM.
- To ensure robust and pro-active health and safety management system are adhered and complete any required processes to ensure compliance including the management of both operatives and contractors.
- To assist in the undertaking of property inspections in relation to repair and maintenance management, voids management and provide technical support to colleagues and customers in a range of property services.
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group.
- To promote and ensure where possible a ‘first time fix’ culture is preserved through correct diagnosis, multi-trade working and an effective relationship with the supply chain, maximising productivity at all times.
- To ensure an effective channel of communication between the RFM and management team, and all operatives.
- To develop and promote a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- To assist in the undertaking of property inspections in relation to repair and maintenance management, voids management and provide technical support to colleagues and customers in a range of property services
- To work in line with the Great Places operating principles for day to day and void repairs, liaising with customers and/or colleagues to promote a culture of excellence.
- Ensure compliance with all statutory legislation, licences and accreditations including the relevant Safety Management System applicable to responsive maintenance.
- To adopt a flexible approach to work, undertaking and promoting work within a multi-trade environment.
- To ensure compliance with all relevant environmental, waste management and monitoring arrangements.
- To carry out van stock checks and promote the development of a core range of materials, consumables and individual vehicle stocks to meet the demands of the responsive maintenance service.
- To regularly support operatives in the work regarding any