Nhs 111 Clinical Advisor

_Service Delivery_
- Assess the health and clinical needs of patients/patient’s representatives contacting the service, and using critical thinking and clinical judgement, supported by clinical decision making software, agree with the patient a course of action to meet theses needs. This will include:

- Analysis and prioritisation of the information obtained
- The selection, critical analysis and use of available clinical and health resources to inform clinical decision making and identify potential options for the patients
- Referral on to a range of other services including 999 ambulance, urgent referral to hospital, GPs, nursing services,
- The provisions of
- Self-care advice
- Health information advice such as advice on medication, immunisation
- Health education and advice
- Identify and take appropriate actions to address risks of the patient. This will include:

- Identification of emergency care needs required despatch of a 999 ambulance
- Child protection and vulnerable adult issues which require referral on to other agencies in line with local policies
- Recognise and exploit opportunities for the provision of health education during the consultation process, referring to appropriate health care professionals as required
- Work independently and at the same time contribute to the work of the whole 111 team to ensure the delivery of a consistently high level of service. This will include
- Taking responsibility and being accountable for managing own workload, risk assessment and management, acting within professional codes and guidelines, and local policies, procedures and guidelines and referring appropriately to the clinical team leader for advice and support
- Undertaking other duties when required, such as call taking or administrative tasks
- Identifying issues which may negatively impact upon service delivery and reporting these on to the clinical team leader in a timely fashion
- Acting as a clinical resource for non-clinical staff who may require advice and support
- Maintain contemporaneous records of the consultation and action taken using the computer software and where necessary written records, in line with NMC guidance and local policies, guidelines and procedures
- Remain focused on the delivery of an excellent service within an unpredictable, diverse and challenging workload
- Communication_
- Work effectively as a team member, supporting an communicating with other professional colleagues and clinicians
- Use critical thinking and effective communication skills to holistically assess patients’ needs and determine relevant culture, social, economic factors in a respectful and non-judgemental manner
- Provide a professional, courteous and efficient telephone service consistent with organisational standards for patients seeking assistance from the service, managing calls in a professional and reassuring manner at all times
- Utilise advanced listening, probing and facilitative skills across a diverse range of calls, some of which may be highly challenging due to emotive circumstances, communication difficulties and caller anxiety
- Utilise complex communication skills to negotiate and provide support to patients who may be non-compliant with the recommended outcomes
- Utilise translation services, communication aids and other resources, to barriers to communication and understanding

**Job Types**: Full-time, Part-time

**Salary**: £33.00-£40.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekend availability
- Weekends only

**Experience**:

- NHS 111 Clinical Advisor: 1 year (required)

Ability to Commute:

- Stoke-on-Trent (preferred)

Ability to Relocate:

- Stoke-on-Trent: Relocate with an employer provided relocation package (preferred)

Work Location: In person