Nhs 111 Health Advisor

**About The Role**:
**NEW 111 CALL CENTRE IN STOCKTON**

**UNLOCK YOUR BEST WORK LIFE **+ MAKE A DIFFERENCE EVERY TIME**

Are you looking for an opportunity to make a difference in people’s life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most

What you will get:

- **33 days annual leave**, increasing with service up to **36 days per year**, including bank holidays.
- Great **job security** and full support for **ongoing career and salary progression** into coaching, training and management roles.
- Practice Plus Group wide range of **benefits** including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, **a fantastic range of social events** + the option of **overtime to boost your earnings**.
- **Weekend shifts** to help you juggle your other commitments.

This is a fantastic opportunity to join us at Practice Plus Group, the** largest independent provider of Healthcare** to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative, award winning provider, with a **rating of outstanding with the CQC** we are in a period of significant and exciting growth to expand our network.

We have upcoming extensive training courses and assessments to learn a state of the art-triage tool called NHS Pathways.You must attend every training day. This is followed by a further eight weeks’ support before you are signed off as a fully accredited/licensed Pathways Health Advisor.

**Upcoming training courses**:
Monday 15th July - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks)

Monday 29th July - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks)

Monday 12th August - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks)

**What you'll be doing**:
As a Health Advisor, no day is the same. You will be fully trained on the NHS pathways system to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

- Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
- Direct patients to the service suitable for their needs, using the NHS Pathways System
- Capture patient information and refer them to the most appropriate service
- Communicate effectively with your colleagues as well as your patients, adjusting your communication style to reassure the patient with empathy and understanding

**What we’ll look for in you**:
The Integrated Urgent Care team at Practice Plus Group makes a real difference providing NHS 111 support nationally.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

- we treat patients and each other as we would like to be treated
- we act with integrity
- we embrace diversity we strive to do things better together
- We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
- We are seeking professionals who have:

- Excellent communication skills
- Good IT skills and IT literacy
- Ability to work within a busy environment
- Ability to work in a fast-paced environment

Working in NHS 111 offers you the opportunity to develop your skills and learn something new every day in an environment that never stands still, and where you truly get to make a difference every time.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.