Retail Coordinator

JOB TITLE: Retail Co-Ordinator

REPORTS TO: Online Retail Team Leader

REPORTED TO BY: Volunteer Shop Assistants

MAIN RESPONSIBILITIES: To provide interim cover for the management of all of our shops and online function. Ensure continuity, maximising sales and gift aid income for Pendleside Hospice charity shops by providing effective management. To ensure that the retail division delivers excellent customer service. To support the retail team on the implementation of all shop developments which would enhance profitability and customer experience

CORE TASKS: Key Performance Areas. Day to day management, leadership and support of shop activities and volunteers. Work with the shop teams effectively managing sourcing, pricing, merchandising and display of donated goods to achieve sales targets. Build effective working relationships with colleagues and volunteers. Flexibly to offer cover and support where needed across the retail division. To recruit and retain numbers of volunteers to ensure the shops can open and operate to agreed standards. To train, develop and motivate volunteers in accordance with Retail Policies, best practice and regulatory requirement. To work with the Retail Team Leaders to plan and implement internal and external sales/promotions/campaigns and to raise the profile of the shop in the local area. Support the Retail Team Leaders in implementing Health & Safety and policies and procedures for the shops. To effectively communicate with staff and volunteers to ensure they are fully engaged with Retail objectives, vision, and values and positively promote the hospice. Assist the Retail Team Leaders in projects within the retail division. Assist on line Retail Team Leader in gathering content for social media

INCOME GENERATION: Work to achieve the annual income targets and KPIs as set out in the annual Retail budget and annual KPIs. Maximise sales through every opportunity and manage controllable costs to ensure optimum net contribution. Ensure that the shops are well stocked with quality merchandise and that stock is sorted, displayed and priced effectively and as per pricing guides. To actively research items donated to the shop and to send relevant items to the Donation & Distribution Centre for sale on eBay (this forms a KPI and shops will be credited to the value that the item sells for). Network with outside agencies/corporate organisations to gain support through donations of stock. Ensure accurate financial records are maintained liaising closely with the Finance Team to reconcile banking. Assist with the development of Gift Aid. Where appropriate and in accordance with agreed plans identify and organise any prospective new shop locations and/or retail income projects.

LEADERSHIP: Through one’s own behaviour and leadership, promote positive relationships, collaboration and effective teamwork across the Hospice. **Hold all staff in positive regard and foster a culture of respect and consideration between all members of Pendleside Hospice team ** Build effective working relationships with colleagues and volunteers **To ensure continuous self-development, ensuring that you have the required skills and competence to undertake the job role ** To actively participate in regular departmental and team meetings contributing to plans for retail development and income generation **Support the Retail Team Leaders and the Head of Income Generation in the implementation of the retail strategy and business plan ** Attend regular team meetings with direct reports to ensure effective and consistent communication, ensuring the team they are fully engaged with Retail objectives, vision, values and positively promote the hospice **To act as an ambassador for the Hospice promoting the excellent work across all departments and demonstrating an involvement in fundraising ** Recruitment, induction, appraisal and supervision of staff and volunteers **To act as a key-holder and be available to attend in an emergency situation**

GOVERNANCE AND RISK MANAGEMENT: To work with shop teams to ensure retail legal standards and best practice guidance are implemented effectively. Ensure that Hospice policies, procedures and standards are adhered to at all times. Ensure effective Health and Safety management in the shop, including undertaking regular Health and Safety inspections and completion of risk assessments. Support the Retail Team Leader with review of audits and retail performance. Ensure a safe environment by ensuring the reporting of hazards and incidents, completion of relevant risk assessments, investigation of incidents and implementation of risk reduction measures. Ensure the security of information accessed in the course of your duties ensuring compliance with the GDPR (General Data Protection Regulations) and information governance training.

PERSONAL DEVELOPMENT: Maintain personal competency by regularly updating skills and completing mandatory training as required.

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