Business Admin and Customer Service Apprentice

Customer Service and Business Administration Apprentice (Customer Only) Cumbria - Cleator Moor based 15 months duration (with career progression opportunities available) Full Time (37.5hpw) Pay from £6.83 to £9.50 per hour depending on your age (plus you’ll achieve an accredited professional qualification - which we pay for and give you time to study towards - how awesome) **Shaping our future with brilliant apprentices That’s when it hits home.** At Home Group, we’re building for the future. We’re building homes, independence and aspirations supported by our brilliant apprentices who are our next leaders, achievers and future industry thinkers. So, what’s so great about our apprenticeships? Well, your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on You’ll be employed for an 15-month period to get stacks of experience and launch your career and if you work hard and do well there’s a great chance that you’ll go on to enjoy a permanent role within Home Group. The good news is that the majority of our apprentices do stay with us. So, this really could be the start of a brilliant and rewarding career Some of our apprentices say "Working at Home Group enables me to earn while I learn and without university debt” and "I would happily tell anyone thinking of becoming an apprentice that it provides a worthwhile qualification and experience that could lead to a very good career". **About the role** We have fabulous opportunity for you to join our awesome team in our new Centre of Excellence where you’ll working in the Customer Resource team supporting our colleagues to help customers. There are never two days the same in the Customer Resource team with our promise to the business; you could be arranging for documents to be translated and then next arranging alternative accommodation for our customers, as an apprentice you will cover a variety of tasks to ensure you are able to complete your apprentice learning along the way. But fear not we have an excellent team with many years’ experience and knowledge on all the tasks we carry out so you’ll be supported along the way. You’ll be working alongside our fabulous team who are super passionate about providing brilliant customer service. To us were not just a team we’re a ‘work family’. Our manager is Kayleigh and she has worked for the organisation for 12 years starting her career within the local advice centre and has worked in a variety of roles before joining the Business Support team. There are 5 of us in the team, Georgia joined the team right at the very beginning of Business Supports journey in 2019 and enjoys spending time with her family especially dog sitting. Kayleigh is originally from Liverpool and loved Cumbria so much her family has joined her, Adam joined the team in late 2019 bringing his fabulous excel skills with him, Rachel joined us in 2019 as an apprentice and upon completion of her level 2 NVQ was successful at securing a permanent position within the team. Danni has very recently moved to the team from working on our house files project. The team really are a family, we all support each other in work and outside of work and try to have as much fun when we get together as we can. Your academic learning will be delivered by one of our specialist apprenticeship providers and you will receive support from an experienced tutor as well as from within your own team. You’ll be given time to attend all learning sessions and to complete your studies whilst having access to the learning materials and practical experience that will make a success of your apprenticeship. **Who we’re looking for** We’re looking for someone who is keen to learn and develop within a role that is very customer focused but which also has admins tasks that require attention not detail and good organization skills. We’d also like you to have good IT skills but hey, this is an apprenticeship, so we’ll teach you all you need to know. You’re going to really impress us if you’re proactive, motivated and a real self-starter. **Be yourself at Home** Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work **What’s on offer?** Our apprenticeship programme is a combination of a nationally accredited professional qualification, a competitive salary as well as a fantastic range of benefits, will make a real difference to your life inside and outside of work. Our apprentices say, ‘So pleased I will be getting a NUS (student discount) card from my employer - another reason to say that Home Group is a great place t