1st Line Support

3 weeks ago

Cleator Moor, United Kingdom Manpower UK Ltd Full time

1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to commun...

  • 1st Line Support

    1 week ago

    Moor Row, United Kingdom Manpower Full time

    1st Line Support - IT Service Desk AgentMake sure to apply with all the requested information, as laid out in the job overview below. Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZWe are looking for a positive, flexible, and...

  • 1st Line Support

    2 weeks ago

    Moor Row, United Kingdom Manpower Full time

    1st Line Support - IT Service Desk AgentMake sure to apply with all the requested information, as laid out in the job overview below. Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZWe are looking for a positive, flexible, and...

  • 1st Line Support

    7 days ago

    Moor Row, United Kingdom Manpower Full time

    1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZWe are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is...

  • 1st Line Support

    7 days ago

    Moor Row, United Kingdom Manpower Full time

    Job Description1st Line Support - IT Service Desk AgentShift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30Pay Rate: £12.60 Per HourLocation: Cumbria, CA24 3JZWe are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an...

  • 1st Line Support

    1 week ago

    Moor Row, United Kingdom Manpower Full time

    Job Description1st Line Support - IT Service Desk AgentShift Times: The role is full-time (37 hour per week)Monday - Friday on a rota basis having to cover 07:00 - 17:30Pay Rate: £12.60 Per HourLocation: Cumbria, CA24 3JZWe are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an...

  • 1st Line Support

    2 weeks ago

    Moor Row, United Kingdom Manpower Full time

    1st Line Support - IT Service Desk AgentShift Times: The role is full-time (37 hour per week)Monday - Friday on a rota basis having to cover 07:00 - 17:30Pay Rate: £12.60 Per HourLocation: Cumbria, CA24 3JZWe are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to...

  • 1st Line Support

    1 week ago

    Moor Row, United Kingdom Manpower Full time

    1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is...

  • 1st line support

    4 days ago

    Moor Row, United Kingdom Manpower Full time

    1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3 JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity...

  • 1st Line Support

    3 days ago

    Moor Row, United Kingdom Manpower Full time £13

    1st Line SupportIf the following job requirements and experience match your skills, please ensure you apply promptly.- IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday- Friday on a rota basis having to cover 07:00- 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and...

  • 1st Line Support

    7 days ago

    Moor Row, United Kingdom Manpower Full time £13

    1st Line SupportIf the following job requirements and experience match your skills, please ensure you apply promptly.- IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday- Friday on a rota basis having to cover 07:00- 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and...