Ict Project Coordinator

**ICT Project Coordinator**

**UK Defence Academy**

**Shrivenham, SN6 8LA**

**Full Time, Permanent (37 hours per week)**

**Up to £28,000 per annum plus benefits**

This is a fast-paced role, and one that will require the post holder to monitor their own workload and manage both internal and external resources. The post holder will be joining a supportive team and a friendly working environment. We aim to provide a great work/life balance and flexible working options may will be available after successfully completing the probationary period.

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

**Main responsibilities of the role include**:

- Work with the customer to gain a clear understanding of their business requirements and ensure that they are captured as an agreed standard of requirements.
- Ensure that any changes requested are referred to the IT Security Specialist for confirmation that they d not contravene compliance with JSP440/JSP480.
- Undertake effective coordination of small IT projects; delivering at least monthly updates to the Head of ICT Projects.
- Ensure that the correct resource is always assigned to project activities to ensure agreed deliverables can be met in a timely manner.
- Work closely with other departmental coordinators to ensure that changes and new developments can be smoothly transferred to the live environment.
- Ensure that all the necessary user and technical documentation resulting from projects are produced in an accurate and timely manner.
- Ensure the service variation systems are updated showing progress of projects and that all responses are of a high quality responding to all points within the required document.
- Ensure adequate on-site management, including induction, of any third parties or sub-contractors who may be involved in the delivery of IT projects.

**What you need to do the job**:

- Experience of working in a project office environment.
- Previous project administrator/coordinator with excellent people skills.
- Good level of general education, including English and Maths.
- Ability to work well in part of a team as well as independently.
- Excellent customer service and communication skills, and ability to converse effectively with the customer, team, and external suppliers.
- Excellent organisational skills and ability to manage own workload.
- Problem solving skills.
- PC Literate, with a good level of experience in MS Office including Outlook, Word and Excel.
- You will have to gain BPSS clearance prior to appointment and SC clearance within the first 3 months.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- Site also has a heated outdoor swimming pool (open May-Sep).
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

**What we offer**:

- 25 days annual leave plus bank holidays and the chance to purchase additional days.
- Serco-Flex - local working policy which supports home working options dependant on role requirements.
- Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.

**Why Serco**

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK’s Armed Forces. Whether you’re joining us from the military or from a civilian background, you’ll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that’s in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations.

Great People - Within Serco you’ll find diverse and i