Customer Service Advisor

2 days ago

Enfield, United Kingdom Car Store Enfield Full time

Customer Service Advisor

Car Store Enfield

Full Time (Tuesday-Saturday)

Basic Salary of £25,000 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.

As a Sell Your Car Advisor, you will be the main point of contact in our dealership for customers wishing to sell their vehicles, guiding and assisting them through the Sell Your Car process. Your main focus will be to purchase vehicles from our customers who make an appointment to see you and always be on the lookout for new business and booking in new appointments.

**Requirements**:
So, what’s the deal?
- You’ll provide a hassle-free experience whilst guiding and assisting customers through the process and converting appointments into purchases;
- You’ll enjoy and be confident on the phone talking to our customers and enjoy working towards targets that give you the opportunity to earn more
- You’ll conduct thorough vehicle appraisals, liaising with our head office buying teams to gain accurate valuations before presenting this to the customer;
- You’ll maintain customer records, complete purchase paperwork and ensure vehicles are brought into stock correctly using our DMS (Dealership Management System);
- You’ll be self-motivated and build effective relationships internally and externally;
- You’ll be flexible to work part-time on a shift pattern, including working weekends.
What does it take to be successful?
- Be able to confidently engage and build relationships with our customers
- Be driven to succeed in a fast paced, target orientated business environment
- Have the ability to work with mínimal supervision
- Have experience in a process driven environment
- Great organisational and time keeping skills as well as experience using computer systems
- Have an excellent attention to detail
This position does require a full UK driving licence.

**Job Types**: Full-time, Permanent

**Experience**:

- Customer service: 2 years (preferred)
Licence/Certification:

- Driving Licence (required)

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