Customer Relationship Executive

2 days ago


Surbiton, United Kingdom Satnav Systems Full time

Fantastic opportunity

If you are a driven, enthusiastic and motivated individual that can thrive in a fast paced environment and can deliver world class customer service, we have an opening to join our team, with the view to further expand the business, its customer base and its field of expertise.

We are looking for a Sales and Customer Relations Executive, who will be assisting retail and trade customers with additional opportunities to take on further responsibilities and challenges.

**You will be responsible for**:

- With comprehensive training provided, you will manage a mix of new, existing and lapsed clients.
- Providing support to our trade customers (Arranging sales/repair bookings, product advice).
- Keeping in touch with our existing clients to update them on the latest products
- Ensure the bookings are kept and maintained accurately and comprehensively inc. customer/product details
- Maintain regular contact with all existing customers to ensure relationships are maintained for repeat business.
- Effectively use of a follow up process to maintain our 5 star review status.
- Run on-line marketing campaigns and promotions to maximise sales penetration and take part in on and off site promotions/presentations.
- Maintaining good housekeeping standards and orderly administration.

**Skills & experience**:

- Being a team player but also being able to work independently.
- The role requires some technical knowledge to understand how a car's infotainment system works - we will provide training.
- Experience in selling B2B.
- Being confident and friendly on the phone.
- Preferably someone who is interested in cars or electronics.
- Full UK Driving License needed.
- Competency in numeracy, literacy and IT.
- Being able to work in a small Team and always be a team
- Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Position offers further opportunity to grow and take more responsibilities and challenges.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£60,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: One location



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