Aviation Executive

**We are currently recruiting for an experienced Aviation Executive to join our UK Adventure Division of Travelopia.**

Exodus Travels & Headwater are our adventure travel brands offering a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia. Now is the perfect time to join us as the world is opening once again - we are ready to provide the adventure. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.

This is a hybrid role, with the expectation of working 1-2 days per week in our central Surbiton office and the rest working remotely from home.

**About the role**:
This role will be covering the full range of tasks within the Aviation team. The job requires a strong and well-rounded individual with excellent aviation experience and a keen commercial awareness to work well with other team members and all other departments and their managers.

This includes close co-operation with Customer Operations Managers and Executives, Product Managers, Sales team and the Commercial team. Cooperation with external resources of Travelopia Aviation and ticketing department. Regular dialogue with key airlines and support of sister brand at remote location.

**What you will be doing**:
The role requires knowledge of all tasks within the aviation team. Tasks may include, but are not limited to:

- Embracing the concept, held by the team, of ownership of all aviation issues within the company
- Support to other departments on all aviation queries by management of the shared aviation inbox, providing timely responses and advice in an easy to comprehend manner
- Quality checks on bookings at point of ticketing and prompt, clear communication with Sales team where necessary
- Loading and maintenance of group flight itinerary data in selling system (Softrip)
- Allocation and group booking management including airline liaison, loading and checking of inventory and name releasing
- Handling all schedule changes, which may require clear, concise communication with Product team and Customer Operations team. Requirement to act promptly and creatively to provide alternative solutions where necessary
- Standardised fare savings procedures to maximise revenue for Exodus
- General airline correspondence and maintenance of good relationships with airlines
- Taking an active role is assisting with flight disruptions that affect client bookings: acting quickly and decisively to source alternative arrangements where necessary and communicating changes to Customer Operations team, following up for responses if time-critical

**What we are looking for**:

- Experience in a similar Aviation role
- Detailed knowledge of scheduled airlines and their systems for working with tour operators
- Knowledge of Amadeus cryptic mode for availability, booking/selling, fare quoting and storing, amendments and cancellations
- Good understanding of airline contracts and fares including IT rates and published rates
- Experience of handling group bookings and/or allocations an advantage
- A sharp eye for detail is essential - you take pride in a high level of accuracy and are prepared to check all actions taken thoroughly
- Commercially aware, with sound decision making skills and awareness of profitability and costs control
- Highly organised with good time management abilities

**Our commitment to People, Places & Planet**

Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us.

**Our commitment to Equity, Diversity & Inclusion**
Together we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.

We are united by our purpose, “to improve life through travel”, and we live and breathe our values:

- Bring happiness
- Take responsibility
- Be ambitious
- Always passionate