Service Support Officer

Job description

**Do you want to make positive difference to Sheffield and its resident?**

**Are you passionate about supporting teams to deliver?**

Sheffield City Council’s Capital Delivery Service has a fantastic opportunity for an experienced support officer to join our Programme Management team supporting with the delivery of service improvements, capital projects and project and programme governance.

**Service Support Officer role**

We are looking to appoint two additional Service Support Officer’s in response to increasing demand.

Service Support Officers are based in the Programme Management Office, supporting direct project delivery, resource and commissioning and process improvement. This includes quality assurance and ISO 9001 certification for our Service Management System. Each Service Support Officer also works to a small number of dedicated project managers across the Capital Delivery and Transport Services and in other key areas such as:

- managing data sharing protocols
- supporting the commissioning process
- board administration and minute taking
- arranging training
- archiving information
- raising invoices
- diary management
- servicing operational Boards outside Capital Delivery Service (arranging meetings, collating and chasing agenda items, minuting meetings)
- scheduling non-project meetings

Applicants should demonstrate:

- good organisational skills - ability to manage competing demands and to prioritise and manage time effectively
- resilience and flexibility
- ability to develop good working relationships quickly
- substantial experience of the following Microsoft packages: Outlook, Word and Excel

Experience of working with PowerPoint, Visio and Power BI apps is desirable but not essential as training in these can be provided.

Previous experience of working in a project delivery environment is not essential.

**Application Process**
- **Interview**: Standard interview format with a panel of 3 Council officers.

**The Capital Delivery Service**

Sheffield City Council runs an extensive capital programme worth approximately £200m a year, covering projects on new and existing sites that we. Our Capital Delivery Service was created to deliver these projects to the highest standards.

We currently employ over 100 staff in a variety of management, technical, professional and support roles. We operate on a fully traded basis, charging fees to cover our costs.

The Capital Delivery Service includes:

- Programme Management Office
- Programme and Project Management
- Procurement & Cost Management
- Design Management - Architecture, Landscape Architecture, Mechanical and Electrical Engineering, Structural and Civil Engineering
- Work Assurance and Project Safety

**Training and Development**

We offer many opportunities for training and development, including support with achieving professional qualifications as well as taking part in the Council’s mandatory training programme.

**Our projects**

We manage a very diverse range of projects including:

- New schools and school expansions
- New leisure centres
- Highways, cycle path and foot path improvements
- Flood alleviation
- New Council housing and refurbishment
- Council building refurbishments and compliance works

**Working for us**

Working for Sheffield City Council brings with it great opportunities and benefits including
- flexible and family friendly working arrangements
- one of the best pension schemes available in any sector
- helping to shape the future of this vibrant city

Our key values are:

- Together we get things done
- People are at the heart of what we do
- Openness and honesty are important to us

**Interested?**

Join us and make a tangible impact on the future of Sheffield

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation proce