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Insurance Renewals Advisor

2 weeks ago

Glasgow, United Kingdom Office Angels Full time

The role - Insurance & Renewals Advisor (Motor Insurance)
Location - Glasgow
Hours - 9am to 5pm Monday to Friday
Salary - £21-£24k depending on previous experience
Office Angels have a newly released position available for an experienced Insurance and Renewals Advisor to join a very successful firm located in Glasgow. Our client has offices throughout the UK and has been established for more than 30 years with an untarnishedreputation for providing a range of first-class insurance products.
The role would ideally suit someone who has experience of dealing with Motor claims and who can confidently answer queries regarding Adjustments, Renewals and Claims support.
Required of you:
- Make every customer feel special as you answer their queries and understand their insurance needs
- Plan and process mid-term adjustments
- Offer support via the full range of insurance products
- Expertly guide customers through policies and keep their records up to date
- Make various changes to policies to ensure insurance cover is effective
- Plan and process renewals
- Keep your product and industry knowledge relevant
- Adhere to FCA rules and guidelines
- Inbound and outbound calls to existing customers in order to service their needs
- Deal with all associated paperwork in an organised and methodical manner

Necessary skills:
- A friendly, approachable manner that reassures callers as soon as the call begins
- Ability to listen to the requirements of clients and identify their needs
- The ability to negotiate and handle sensitive issues
- An organised approach to your work and the ability to prioritise
- IT literacy and the ability to adapt to new systems and processes.
- A real team focus and willingness to work together to achieve shared goals
- Previous experience in a similar insurance-based role
- Target driven and motivated to succeed
This is a new and excellent opportunity for a highly motivated Customer Service /Renewal Advisor to join an expanding team.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.