Box Office Assistant

1 week ago


Liverpool, United Kingdom Royal Liverpool Philharmonic Full time

We inspire, entertain and engage people of all ages and backgrounds through music. We bring together artists, audiences and communities in shared experiences that uplift the human spirit and transform people’s lives.

We aim to make a valued contribution to the prosperity and wellbeing of the people of Liverpool City Region and to be recognised nationally and internationally as a leading music organisation with the Royal Liverpool Philharmonic Orchestra at its heart.

Liverpool Philharmonic presents over 400 concerts and events every year, so there’s always lots going on at our Box Office. We’re currently looking for a Box Office Assistant to help ensure that our ticketing services and sales are as strong as possible.

**Principal Role**

To provide an efficient ticketing service for all Philharmonic Hall promotions with the objective of maximising ticket sales in association with the Marketing Team.

Selling tickets for upcoming events by phone and in person using the Spektrix ticketing system, asking for donations, upselling ticket insurance, 1840 Lounge, at seat drinks and car parking.

**Responsibilities and Duties**
- Ensuring the ticketing system’s records are maintained and accurate.
- Answering customer queries covering a range of topics from ticketing to travel advice.
- Resolving customer issues and problems, escalating promptly to a manager when appropriate.
- Print and preparation of postal tickets for dispatch ensuring they are sent to customers in a timely manner.
- Using Jivo Chat to answer customer queries delivered through the website.
- Delivering an exceptional level of customer service.
- Any other duties as may be reasonably required by the Box Office Management team.

**Person Specification**
- Skills & Experience_
- Strong numerical skills for sales.
- A willingness to learn about building procedures and events.
- Ability to work flexibly including weekends, evenings and bank holidays.
- Positive communication skills and the ability to solve customer problems or queries efficiently.
- Be able to remain calm, positive and professional under pressure in a public-facing role.
- An interest in and enthusiasm for music and live performance and the work of the Liverpool Philharmonic.

Liverpool Philharmonic Hall
Hope Street
Liverpool L1 9BP

Tel:


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