Completions Administrator
2 weeks ago
**Completions Administrator**
**Hours: Full time - 35 hours**
**Contract: Permanent**
**Location: Hybrid Working (Head Office, West Bromwich)**
**Key Responsibilities**:
- To process mortgages through the various completions tasks, achieving required productivity and accuracy objectives
- All mortgage administration and documentation is completed accurately.
- To package all mortgage offers to customers / solicitors / brokers.
- Process Certificate on Titles to agreed service standard and ensure they adhere to lending policy
- Ensure that the Rules and Guidance within the FSA's Mortgage Conduct of Business (MCOB) and Insurance Conduct of Business (ICOB) Sourcebooks, are complied with.
- Maintain an appropriate level of technical knowledge.
**Skills and Experience Required**:
- Good level of PC skills, including Word and Excel
- 12 to 18 months customer service or administration experience
- Excellent communication skills
- Effective time management and ability to prioritise workloads
- Empathy towards customers
- Ability to work effectively as a member of the team
- Professional telephone manner
**What’s in it for you?**
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- West Brom staff car scheme
- Life assurance provided by the Society at 4 times your salary
**Why choose the West Brom?**
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.
**Do it today and click apply
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