Apprentice Administration Assistant

**Purpose of Position**:
To help support the efficient running of the Branch administration, for the care management teams and staff, maintaining high standards of care at all times.

**Principle Responsibilities**:
Below is a list of the duties and responsibilities you may be asked to undertake as an Apprentice Administrator:

- Assist with the opening and closing of the Branch on a daily basis;
- Welcoming all clients, prospective clients, prospective applicants, staff and other visitors to the branch in a courteous, friendly and helpful manner assisting visitors who may have difficulty with physical access to the building;
- Support the Managers to organise the Group’s operational schedules; to ensure all schedules are covered by matching carers with clients while meeting their preferences in regards to days, times and duration of visits;
- Assist with the organisation of weekly branch meetings ensuring attendance with the branch care team;
- Show commitment to your team by supporting new initiatives and making recommendations for continuous improvement;
- Deal with daily enquiries from new and existing clients and signpost or provide information about other professional services that may be required;
- Communicate effectively with Care Managers and other professionals ;
- Communicate effectively with all Clients & Carers handling any query professionally and confidentially;
- Record staff sickness, absence & holidays are accurately and confidentially maintained;
- Arrange and facilitate staff meetings;
- Attend training courses as and when offered or required;
- Ensure all communications are logged in the appropriate communication records;
- Process and administer room bookings to include preparation of meeting and conference rooms and assist in arrangements for catering provisions when required;
- Setting up computer and/or projector for internal and external meetings when required;
- Responsibility for receiving and transferring all calls, taking messages and passing these on via the companies 8x8 comms system or connecting callers to staff members in a professional manner;
- Contribute to team-wide communications and help with the management of any knowledge required to provide an excellent standard of care to our carers, office staff and clients;
- Provide administrative and general support to the branch office team; photocopying and scanning documents;
- Process office supplies (kitchen and bathroom) for staff and maintain adequate stocks;
- Ensuring the confidentiality and security of both company and client documentation at all times including organising the clearance of confidential shredding.

Whilst the above tasks are comprehensive they cannot be regarded as definitive.

**Essential Qualifications**:

- Good standard of general education

**Person Specification**:
The following personal attributes are considered essential to the post of Apprentice Administrator
- Self-motivated, with the ability to organise their own workload and diary
- Organised
- Adaptable
- A warm, approachable personality
- An imaginative approach to learning
- Enthusiastic
- Sensitive to the needs of others
- An active team player but also able to work on their own initiative
- Good communication and people skills with the ability to identify key information
- Have a common-sense approach and a non-judgemental attitude

**Job Type**: Apprenticeship

Pay: £11,648.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hampshire, GU12 4ES: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person