Customer Service Administrator

2 weeks ago

Guildford, United Kingdom Alderwood Full time

In this role, you will engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes. This will be conducted from the High Guildford office 5 days a week.

Key responsibilities:

- Closely engage with Job Centre Plus (JCP) and local organisations to engage with participants suitable for the programme
- Facilitate a 'warm handover' using a telephony system for all participants to enable a smooth transition on to the programme
- Book the participants initial first appointment with the relevant Employment Advisors
- Deliver performance against agreed participant referral targets, service, and quality KPI's
- Adhere to customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded
- Maintain IT files and building the participant record capturing key information to ensure the participant journey is documented in accordance with our quality and contractual standards

We are looking for individuals that have the following:

- Extensive customer service experience over the phone
- Ability to achieve and exceed targets in a result driven environment
- Experience of networking and communicating with internal and external stakeholders
- Good IT Skills
- Great communications skills and a personable approach
- Knowledge and experience of the employability sector would be an advantage

The company offers loyalty, investment in staff and progression. The salary is between £21,000 and £24,000 and the job role is being offered on a full time, permanent basis. You will be based from the Guildford office.

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