Customer Service

6 days ago

Guildford, United Kingdom Poujoulat UK Ltd Full time

**Job Summary**
We are seeking a Customer Service Representative to join our team.

**Job description**

Customer Service Administrator & Order processor

We have an exciting opportunity for an ambitious Customer Service team member to join our friendly and fast-paced Customer Centric team in Guildford. We’re looking for someone with a can-do attitude who has some experience working with B2B customers.

**Key Duties**:
Ultimately responsible for ensuring that an efficient proactive service is provided to our customers from receipt of order to delivery of goods.

Customer Service Operative‘s role is:

- Manage and Process customer orders and quotations
- Manage incoming phone calls, whilst maintaining a high level of phone etiquette and professionalism
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Assist customers with product inquiries, orders, and issue resolution
- Perform data entry tasks accurately and efficiently
- Analyse customer needs to provide appropriate solutions
- Upsell products or services when opportunities arise

**Key Qualities**:
Very keen eye for detail, Good Communication Skills, Customer Service Support Experience, able to use computers and and Excel Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in a Fast-Paced Environment, Ability to Work Under Pressure, Excellent Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled with computers, Multi-tasking, Prioritising, excellent Phone Etiquette.

**Qualifications**:

- A level GCSE or equivalent preferred
- Proficient in English; (understanding of French is advantageous)
- Strong communication skills, both written and verbal
- Ability to multitask and prioritise workload effectively
- Excellent problem-solving abilities
- Previous experience in a customer service role is desirable
- Multilingual or bilingual skills are a plus
- Able to competently use Excel and Word
- Competent on computers

**Our Company**

Tel: 01483 461700

**Job Type: Permanent, Full-time**

**Pay**: Up to £23,308.00 per year Plus:

- Up to 8% of salary Key Performance bonus
- 25 days holiday per year (5 days must be taken over XMAS)
- 8% non contributory Company pension fully paid by company
- Free On-site parking

**Schedule**:

- Monday to Friday 8am to 4pm with 30minute lunch

**Ability to commute/relocate**:

- Guildford, GU3 1LU: reliably commute or plan to relocate before starting work (required)

**Reference ID**:Customer Service Administrator

Pay: £23,573.00-£24,800.00 per year

Ability to commute/relocate:

- Guildford: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 01/10/2024

  • Service Advisor

    2 weeks ago

    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...

  • Service Advisor

    2 weeks ago

    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...

  • Service Advisor

    2 weeks ago

    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...

  • Customer Service

    2 weeks ago

    Guildford, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Warehouse Assistant** The Best Connection are currently seeking **Customer Service Assistants** for a company based in **Farnborough**. We are looking for people to join the team at the warehouse on an on-going basis with the potential if going permanent after 12 weeks. **Pay**: £10.42 p/h **Hours**: Monday to Friday: 7:00 -...

  • Customer Service Representative

    2 weeks ago

    Guildford, United Kingdom Brook Street Full time

    Are you looking for a role that offers development and great benefits? Do you take pride in delivering the best customer service? If so, this could be the role for you. My client is looking for an experienced Customer Service Representative to join their existing and growing team. As a Customer Service Representative, you will offer support to our...

  • Customer Service Coordinator

    1 week ago

    Guildford, United Kingdom Right Now Group Full time

    Are you looking for an order based administration or customer service role within a friendly team and a company who invest heavily in their training and staff welfare? Ideally you would have experience within an office based role, or pride yourself of your attention to detail and process driven nature. Experience in processing Purchase orders, Invoices,...

  • Customer Service Advisor

    4 days ago

    Guildford, United Kingdom Flavour Warehouse Group Full time

    Vapouriz has an exciting opportunity to join our dedicated Customer service team as a Full time **Customer Service Advisor**. With a competitive salary as well as lots of** **company benefits, this role will put you at the heart of our Customer Service team, where you will be working within a friendly team at the forefront in delivering comprehensive...

  • Customer Service Advisor

    2 weeks ago

    Guildford, United Kingdom Personnel Selection Full time

    Due to staff movement and the continued growth of our prestigious brand we are now seeking an additional Customer Service Advisor for our Central Guildford site to assist the Manager and Assistant Manager in the day to day running of the store whilst atthe same time providing a level of service that exceeds customer expectations. Ideally you will have...

  • Customer Service Administrator

    3 days ago

    Guildford, United Kingdom Tate Full time

    **CUSTOMER SERVICE ADMINISTRATOR** Immediate Start and Interviews £24k-£26k Guildford Based THIS IS A FULLY SUPPORTED ROLE WITH TRAINING AND DEVELOPMENT INCLUDED A very well established installation and maintenance business based in Guildford is currently recruiting for an experienced Customer Service professionals with a strong telephone manner,...

  • Customer Service Advisor

    4 days ago

    Guildford, United Kingdom Guildford Borough Council Full time

    If you have - Excellent communication skills including written, on the phone and face to face - Good level of computer literacy, to use multiple systems and platforms simultaneously - A background in customer service - The desire to help people sometimes in difficult situations Then we may be the opportunity you are looking for. We need another advisor to...