Customer Contact Colleague

1 week ago

Solihull, United Kingdom BNP Paribas Full time

Customer Contact Colleague

Fully Remote, or Hybrid Working in our Solihull or Belfast offices

Permanent, Full Time
- _______________________

**A bit about us**:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it.

**The Role**:
As a Customer Support Colleague, you will be working within our Collections department. This is a telephone-based, customer centric roles where you will be speaking with customers to understand their individual circumstances, listening closely so that you can determine the best way to support them. Your specialist focus will be customers in arrears and your role will be to find the best possible outcome for them, to change their lives for the better. You will display empathy over the phone and make sure to end the call with a positive outcome for the customer.

**Key Responsibilities**:

- Speaking with customers over the phone via both inbound and outbound calling
- Empathising and engaging with customers, getting them to tell their story and explain their situation
- Offering positive solutions to customers with arrears
- To deliver a professional and consistent level of customer service
- To develop repayment plans that are sustainable for each customer’s needs
- Keeping internal systems up to date

**Skills**:
**& Attributes**:

- Ability to empathise and actively listen to customers
- Previous experience in customer-facing roles
- Ability to communicate with customers clearly and confidently over the phone
- Ability to prioritise and organise workload
- IT Skills

**Could this be you?**

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

**What’s in it for you?**

**Equal Opportunities Disclaimer

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