Audi Customer Contact Specialist

4 days ago


Solihull, United Kingdom Listers Full time

Job Introduction

We are recruiting for a Customer Contact Specialist to join our Contact Centre in Solihull. The hours of work will be Monday to Friday, working 40 hours between 8:00am - 6:00pm.

The successful person will be supported with on target earnings of £25,000.

Role and Responsibilities

Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs

Accurate data inputting of customer details

Increase customer retention while ensuring customer satisfaction

Improve and drive lead conversions

Contacting prospective customers and upselling products

Initiating the solving of customers problems in a professional manner

Adhering to brand standards

About you

Customer focused with excellent communication & organisational skills

Self-motivated & target driven

Able to work on your own or as part of a team

Ability to use your own initiative to provide impeccable customer service

Smart and presentable with an outstanding telephone manner

Competent using Microsoft Office

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Why Listers?



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