Business Support Coordinator

**The Company**

Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.

**The Opportunity**

We are looking for a Business Support Coordinator to join our busy O&M South Function on a fixed term basis for circa 10 months.

This role will assist with the efficient and effective operation of the Operations and Maintenance (O&M) business function within the Company; ensuring that all necessary support activities, for internal and external customers, are delivered in an effective, professional, diligent and courteous manner at all times.

**The Role**

The Business Support Coordinator will predominantly:

- Answer calls within the agreed SLA’s giving the highest level of Customer Service at all times.
- Assist and deal with any queries in a timely manner, ensuring that co-operation is sought from other team members or departments
- Assist with the development of processes and documentation
- Assist with the continued professional development of our business systems that complement the services being delivered by the function, specifically (but not limited to) the help desk services and maintenance management system administration
- Prepare reports and general data processing, including Co-ordinate reporting requirements of O&M Management and Create and submit specific client reports within agreed deadlines
- Monitor site performance and help to find solutions
- Monitor contractual KPI’s against actuals and submit reports to the management team
- Develop site documentation.
- Purchase spare parts & consumables and manage inventory
- Ensure purchasing procedures are adhered to
- Work with Team Leaders (TL) to create schedule for planned, preventative maintenance work (PPM) for operations and maintenance (O&M) sites
- Develop and maintain effective working relationships with internal and external customers.
- Utilise and assist in the development of the Job Logic Asset Management system
- Operate office systems in support of the O&M business function requirements.
- Carry out other duties consistent with the nature and responsibility of this role
- Support the health and safety function and reporting
- Complete site visits

**The Person**
- Skills/Experience_
- NVQ Level 3 or similar in a Business/ Administration related discipline (or equivalent) is essential.
- Job Logic administration qualification (desirable).
- Knowledge & experience of working with electronic maintenance systems
- Purchasing/ invoicing experience.
- Ability to work to deadlines with minimum supervisions
- Competencies_
- Communicate information and ideas effectively both verbally and in writing
- A professional and effective telephone manner
- Work effectively as part of a team.
- Elicit cooperation from senior management, clients and other departments.
- Provide a high level of service to customers (internal and external), and maintain contact with customers, establish their requirements and respond to them.
- Take personal responsibility
- Demonstrate motivation, commitment, perseverance and conscientiousness
- Effectively prioritise and perform tasks under pressure
- Ensure compliance with GDPR and have a good understanding of confidentiality, tact and diplomacy in accordance with GDPR
- Confident manner, with ability to work to deadlines, whilst remaining focussed

**The Package**
- Competitive Salary (dependent upon experience)
- Contributory Company Pension Scheme
- Non-contributory death-in-service insurance
- EAP scheme
- 25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service.
- Flexible working hours

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

Notice to Agency and Search Firm Representatives:
**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: One location