IT Service Desk Operator

2 days ago

Norwich, United Kingdom Norwich University of the Arts Full time

IT Services are expanding and we are looking for an IT Service Desk Operator to provide first line support to all our academic and professional services staff. Working closely with the Service Desk Administrator and the IT Technicians, you will have the technical knowledge, skills and ability to respond to and fix a wide range of typical IT problems. Problems that, to you, are simple fixes, but to the person having issues these will be very stressful and likely spoil their day, so your ability to communicate and offer reassurance to the end user, while efficiently fixing the problem is paramount.

You may come across problems you aren’t able to solve, but with your experience you will know when to escalate problems to the 2nd and 3rd line Technicians so that we can provide an efficient and timely service to our clients.

You will be required to move computer hardware around our various city centre buildings and prepare hardware for secure disposal.

This is an exciting new role which offers the opportunity to develop our best-in-class IT service and guide members of the University community through a range of technical problems. If you are a great problem-solver with the ability to develop great working relationships and maintain accurate records, we would love to hear from you.

**Salary: £27,344 - £31,387 per annum, rising to £27,644 to £31,637 per annum from 1st March 2025**

**Closing Date: 04/11/2024 9:00 am**

**Interview Date: 21/11/2024**

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