Customer Service Adviser

2 weeks ago

Devon, United Kingdom East Devon District Council Full time

**About the role**

So, if you are looking for a customer facing role which gives you the opportunity to develop a broad knowledge base, and use your judgement and problem-solving skills to offer practical solutions to a wide range of enquiries whilst simultaneously updating information systems, we want to hear from you.

**About you**
Successful experience of working in a call centre environment and a strong customer focus will be essential. You will also have a good standard of education (ideally GCSEs or equivalent), with a good knowledge of Customer Relationship Management systems in order to swiftly navigate information and update records whilst dealing with the customer. An understanding of local government services and processes will be an advantage, but you must have strong IT skills, excellent communication and interpersonal skills, along with the ability to work well in a team and to quickly absorb a wide range of knowledge about the Council’s services.

Click on the link to find out more about Working at East Devon District Council

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