Aftersales Advisor

1 week ago

Bristol, United Kingdom Wessex Garages Full time

**Service Advisor Vacancy**

We are currently recruiting for a new Service Advisor to help us keep our Mazda Bristol branch running smoothly.

**About the role**

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**Essential skills**
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience of upselling products or services is desirable.

If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

Work Location: In person

Reference ID: VAN0139

  • Aftersales Advisor

    5 days ago

    Bristol, United Kingdom Wessex Garages Full time

    Aftersales Advisor - Mitsubishi Reference Number - 0123445567567 Location Feeder Road, Bristol Salary OTE - £ 30,000 Aftersales Advisor Vacancy Co-ordinate all parts sales to make sure that customers and Technicians are always able to have the parts they need when they need them. Liaising with the team and customers Dealing with customer...

  • Aftersales Advisor

    5 days ago

    Bristol, United Kingdom Wessex Garages Full time

    Aftersales Advisor Vacancy - Co-ordinate all parts sales to make sure that customers and Technicians are always able to have the parts they need when they need them. - Liaising with the team and customers - Dealing with customer enquiries, - Liaising on the telephone and serving parts to in-house and retail customers. - Delivering and collecting stock for...

  • Aftersales Manager

    1 day ago

    Bristol, United Kingdom The Solution Auto Full time

    **Aftersales Manager - Bristol** Basic - £40k OTE - £60k Company car **Responsible for** 8 Technicians 3 Service Advisors 1 Parts Advisor 1 Workshop Controller **Main responsibilities will include**: - Oversee the smooth running of the Aftersales Department - Orchestrate a streamlined and cost-effective flow of work throughout the workshop -...

  • Aftersales Advisor

    3 days ago

    Bristol, United Kingdom Wessex Garages Full time

    Aftersales Advisor Vacancy - Co-ordinate all parts sales to make sure that customers and Technicians are always able to have the parts they need when they need them. - Liaising with the team and customers - Dealing with customer enquiries, - Liaising on the telephone and serving parts to in-house and retail customers. - Delivering and collecting stock for...

  • Senior Aftersales Advisor

    7 days ago

    Bristol, United Kingdom Wessex Garages Full time

    Aftersales Advisor Vacancy - Co-ordinate all parts sales to make sure that customers and Technicians are always able to have the parts they need when they need them. - Liaising with the team and customers - Dealing with customer enquiries, - Liaising on the telephone and serving parts to in-house and retail customers. - Delivering and collecting stock for...

  • Aftersales Supervisor

    2 weeks ago

    Bristol, United Kingdom CarShop Full time

    **Role: Aftersales Supervisor** **Location: Bristol, BS34 6FE** **Contract Type: Contract Type: Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis. The shifts will consist of days, evenings and weekends.** **Salary: £27,000 per year + bonus scheme that provides an on target annual earnings of £33,000** CarShop (part...

  • Aftersales Manager – Car Dealership

    7 days ago

    Bristol, United Kingdom Jago Consultants Full time

    Job DescriptionAftersales manager required!!! OTE £65,000 We are currently working closely with a franchised dealership who is looking to recruit an experienced and successful Aftersales Manager to oversee the department. This is a fantastic opportunity working with a main dealer in excellent facilities. Reporting in to the General Manager, your primary...

  • Aftersales Service Advisor

    2 weeks ago

    Bristol, United Kingdom Calibre Group Solutions Full time

    _**Automotive Aftersales Service Advisor** - **Location**:South West (Bristol) Area **Salary**: £32,000 - £36,000 depending on experience **Plus up to 7 weeks’ annual holiday PLUS bank holidays** This dynamic opportunity gives you the chance to experience and work within some of the most famous automotive brands in the world. Calibre Group is one of...

  • Service Advisor

    1 week ago

    Bristol, United Kingdom Affinity Search and Selection Limited Full time

    Service Advisor Bristol **Salary**: £26000 OTE £32k Driver Licence Required: Yes Our Client is currently looking to recruit an experienced Service advisor to join their aftersales team, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer. You will be there to support theAftersales Manager...

  • Aftersales Advisor

    6 hours ago

    Bristol BS YW, United Kingdom BCA Full time

    About The RoleJob Role – Aftersales AdvisorSalary – £14.11 per hourLocation – BCA Bristol AvonmouthWorking Hours – Monday to Friday 8am-5.30pm (with occasional weekend working, to be discussed at interview)Type of Employment – PermanentJoin the UK's largest B2B used vehicle service At BCA, we're altogether, more. More than just a normal vehicle...