Quality Assurance Specialist

**FDH Aero** is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.

**FDH Aero** is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website.

**Responsibilities**
- Interpret, build upon, and comply with company quality assurance standards
- Maintain customer complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions
- Document quality assurance activities, including internal reporting and metrics
- Identify and develop improved processes across all aspects of the business
- Identify training needs and take action to ensure companywide compliance
- Pursue continuing education in new solutions, technologies, and skills
- Record and analysis customer complaints and other nonconforming processes
- Using RCA tools, thoroughly investigate issues and identify effective corrective actions
- Assist Sales to rapidly resolve customer concerns
- Record, analyse and present key data and metrics, including information for use at Management Review meetings
- Continually challenge and develop processes for improvement
- Update and maintain procedures and other Quality related documentation
- Develop standard work protocols and promote visual workplace methodology
- Liaise and communicate with all aspects of the business to ensure policies, procedures and key processes are understood and followed
- Develop and deliver training programs relevant to Quality Assurance activities
- Support internal and external audits
- Assist and deputise for other members of the Quality Team regarding any other activities relating to compliance, quality, H&S and sustainability.

**Qualifications**
- Minimum 4-5 years’ experience working in a Quality Assurance position
- Detailed knowledge of quality assurance terminology (ISO9001), techniques, and tools (Kaizen, Six Sigma)
- Experience of Root Cause Analysis using 5Y, 8D etc. techniques
- Excellent communication and inter-personal skills
- Detail orientated and able to work on own initiative
- Ability to proactively identify problems and resolve quality related matters
- Experience of writing/developing procedures
- Able to produce timely and high-quality results
- High standard of computer skills (Excel, PowerPoint & Word)
- Must be committed, flexible and reliable. Preferred skills and qualification
- Previous experience working in chemical, aviation, automotive, medical or similar industries
- Experience working with business ERP software
- Knowledge of REACH regulations
- Health & safety experience/qualifications
- Experience developing sustainability initiatives.

**FDH Aero **is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.