Enrolment Specialist

**Reporting to**:Operations Manager

**Type**:Maternity Cover leading to Permanent

**Work pattern**: 37.5 hours per week (our office hours are 8.30am to 5.00pm Monday - Friday)

**Introduction**:
Skills Training UK is an innovative skills provider offering a joined-up approach to business and economic development and social inclusion; working with employers to develop skilled and productive employees whilst creating employment for people in the communities where we work.

**Purpose of the Enrolment Specialist role**:
The purpose of the Enrolment Specialist role is to convert enquires into programme starts, process learner information onto appropriate programmes, alongside administrative duties required to finalise the start. As an Enrolment Specialist, you will possess extensive knowledge of the programme offering to diagnose potential learner needs and make recommendations onto programmes that meet their requirements. You will be there to support learners if they encounter queries during their enrolment process and the initial stages of the course.

**Job Tasks and Responsibilities**
- Follow up leads received through online referrals (as well as from other referral sources) via telephone, asking engaging questions to diagnose potential learner needs and encourage sign up
- Ensure completion of all start paperwork and Initial Assessments in accordance with compliance needs and STUK procedures (sometimes face to face in our centre)
- Keep up to date with all course offerings and inform potential learners of options available to them
- Work to targets and provision of daily, weekly, and monthly reports to reflect performance against set company targets and forecasts.
- Track and trace of AEB starts which are incomplete to ensure they convert to full starts on our data system.
- Monitor and ensure quality of evidence for audit purposes on each learner file on Solution 9.
- Investigate any issues relating to learner starts and support in resolving any complaints
- Market our courses offer to external referral partners (JCPs, other Welfare to Work providers, community organisations and others) to encourage and increase referrals.
- Feedback contact results and enrolment outcomes with these organisations where required

**Standard Responsibility Requirements**
- Participate in the Company employee review process
- Evidence own CPD and achievement using the Breathe HR system.
- Comply with Skills Training UK policies and procedures.
- Ensure and protect the safeguarding of and welfare of children, young people and vulnerable adults and follow the appropriate processes in place where concerns arise.

**Required skills and behaviours**:
**Essential**:

- Influencing and creative thinking skills
- Demonstrates high levels of time management
- Persuasive, confident, articulate communicator, both written and oral
- Demonstrates a ‘can do’ helpful attitude always considering the needs of the customer first.
- Confident to act on own initiative and be self-motivated.
- Enthusiastic and proactive in engaging with employers/learners.
- Working to targets

**Experience**

**Essential**:

- Experience of telesales / learner recruitment
- Administration and customer service experience in a fast paced environment
- MS Office (all packages).

**Desirable**:

- Selling a service to customers, both face to face and telephone.
- Knowledge of government funded training programmes (AEB, Traineeships etc)
- Conducting training needs analysis.

**Education**

**Essential**:

- Completed a broad education including GCSE Grade C and above in English Language and Maths (or equivalent)

**Desirable**:

- Hold an IAG qualification at level 2 or above
- A CIM or Marketing based qualification
- Qualification in complaints handling

**Other requirements**

**Essential**:

- Understands their role in the context of safeguarding young people and vulnerable adults.
- Understanding of the requirements of Equality and Diversity

**Desirable**:

- Experience of the Ofsted inspection process

**The benefits of the role**:

- Generous holiday allowance
- Excellent pension scheme
- Expenses
- Life Assurance
- Access to an Employee Assistance Programme

**Equality of Opportunity**:
Skills Training UK is fully committed to the principle and promotion of equal opportunities for all and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Skills Training UK wishes to ensure that it complies with the requirements of the Equality Act. If you are a disabled person, please ensure that we know what you need so that we can make reasonable adjustments to help you succeed.

**Health & Safety**:
Skills Training UK is committed to the health, safety and welfare of its employees and customers. Health & Safety should form an integral part of normal working practices and all employees are expect